Johnson & Johnson · 8 hours ago
Sr Manager, Robotics Solutions Engineering
Santa Clara, California, United States of America
Full-time
Onsite
Senior Level, Lead/Staff
$122K/yr - $213K/yr
8+ years expJohnson & Johnson is a leader in healthcare innovation, focusing on developing smarter, less invasive, and personalized treatments. The Sr. Manager, Robotics Solutions Engineering is responsible for leading and mentoring the Robotics Solutions Engineer team, driving strategic plans, and ensuring optimal system performance and customer satisfaction in the field of complex medical equipment.
Hospital & Health Care
No H1B
Responsibilities
Directly responsibility for technical and commercial aspects of the Robotics Solutions Engineering team
Lead, mentor and develop the team into a culture of service to drive business results
Strategic plan for team US expansion and growth
Support commercial activities and sales of service offerings when required
Leading a team responsible for verification, testing, configuration management, and root-cause analysis of robotic systems including operating the system in clinical settings of OTTAVA fleet
Development and coaching of the team in skills necessary to provide excellent service and support to healthcare professionals, ensuring optimal system performance and customer satisfaction
Execute specific tasks including documentation and metrics for the team
Participate in process improvement discussions to increase team efficiency and effectiveness
Engage in a continuous effort of learning and training to expand the knowledge of RSE on our robotics systems
Safely work in a manufacturing environment and ability to follow all safety and hazard requirements
Provide reports and updates to senior management on status and strategic goals
Interface with Systems Engineering, Product Support Engineers, Quality, and other cross functional teams to gain alignment and knowledge to continuously improve our system Uptime and Mean-Time-To-Repair (MTTR)
Qualification
Required
Permanently authorized to work in the U.S., must not require sponsorship of an employment visa (e.g., H-1B or green card) at the time of application or in the future
8+ years of field service leadership in medical device capital equipment
Robotic system experience is highly desired
Proven history of successfully building, growing, and managing a team
Track record of leading the growing the business of service
Demonstrate industry standard knowledge, skills, behavior, and history of success in medical capital equipment
Fundamental understanding across software, controls, robotics, mechanical, and electrical engineering, with ability to quickly come up to speed in new technical areas
Excellent collaboration, communication, and interpersonal skills working hand-in-hand with commercial teams
Travel frequency up to 70% within the US
Preferred
Continuous Improvement
Cross-Functional Collaboration
Customer Service
Customer-Support
Customer Support Operations
Customer Support Trends
Developing Others
Empowering People
Inclusive Leadership
Leadership
Managing Managers
Product Lifecycle Management (PLM)
Project Management Office (PMO)
Quality Assurance (QA)
Resource Planning
Service Request Management
Technical Credibility
Technical Writing
Benefits
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Business accident insurance
Group legal insurance
Company’s consolidated retirement plan (pension)
Savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
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