impact.com · 10 hours ago
Customer Renewal Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yrimpact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As a Renewal Manager, you will have commercial ownership over a portfolio of 200+ accounts, working collaboratively to grow accounts at renewal time, mitigate down sells, and drive incremental revenue expansion.
Computer Software
Responsibilities
Utilize business development skills to successfully uncover revenue expansion and retention opportunities
Negotiate value-driven renewals and contract changes with a high level of professionalism when interacting with our top-tier customers and partners
Collaborate internally with various teams to coordinate successful outcomes for the customer and impact.com
Use creative problem-solving skills to balance customer needs and business outcomes
Build, manage, and forecast customer revenue pipelines (including renewals, upsells and cross-sells)
Contribute directly to the development and growth of the high-performing team
Qualification
Required
SaaS renewals, customer success, and/or sales experience
Highly organized, detail-oriented, and have excellent time management skills
Takes initiative and ownership, enthusiastic and eager to learn
Strong communication, effective problem-solving, and presentation skills
Experience handling objections at different levels of organizations
Seeks to understand multiple perspectives in a situation and has great conflict resolution skills
Embraces teamwork and cross-team collaboration
Solve problems with curiosity and creativity
Are passionate about creating a great customer experience
Embody the characteristics of Humble, Hungry and Smart
Benefits
Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge. We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority. Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage. We also offer a monthly gym reimbursement policy to support your physical health.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We’re committed to your continuous learning. Take advantage of our free Coursera subscription and our PXA courses.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.
Company
impact.com
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more.
Founded in 2008
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David A. Yovanno
Chief Executive Officer, Board Director
Lisa Riolo
Co-Founder
Recent News
2025-10-02
MarTech Breakthrough
2025-08-14
Company data provided by crunchbase