East Coast Toyota · 1 month ago
Service Lane Manager - Toyota | Advisor Leadership | High Volume | $100K-$150K+
Carlstadt, NJ, US
Full-time
Onsite
Mid, Senior LevelEast Coast Toyota is a family-owned dealership operating a high-volume service department. They are seeking an experienced Service Lane Manager to lead service advisors, enhance process efficiency, and improve profitability while delivering an exceptional customer experience.
Automotive
Responsibilities
Lead, coach, and develop Service Advisors
Hold advisors accountable to sales performance, GP, and process compliance
Ensure consistent presentation of factory-recommended maintenance and repairs
Monitor individual and team performance metrics
Ensure vehicles move through the service lane and shop in a timely manner
Coordinate with shop leadership to manage workflow and reduce bottlenecks
Maximize RO efficiency while maintaining quality and customer satisfaction
Support advisors in overcoming customer objections professionally
Assist with difficult customer situations when needed
Ensure recommendations are presented as value-based and educational, not aggressive
Monitor and improve gross profit performance
Drive consistent maintenance and repair sales through proper process
Review RO trends, averages, and opportunities for improvement
Maintain consistency in a fully digital, paperless service environment
Qualification
Required
Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
Ability to coach advisors to sell with confidence and integrity
Strong organizational and communication skills
Calm, professional leadership style
Ambitious, growth-minded, and process-driven
Benefits
Performance-based incentives tied to service department results
Ongoing training and professional development
Company
East Coast Toyota
Looking for a New or Used Toyota in Northern NJ? East Coast Toyota is proud to serve many areas of North Jersey including Hackensack, Union City and Bergen County with a great selection of new and used cars.
Founded in 1970
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase