MarqVision (YC S21) · 3 hours ago
Customer Onboarding Specialist
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $100K/yr
5+ years expMarqVision is a company focused on protecting brands from counterfeits and unauthorized sellers through its AI-powered platform. The Customer Onboarding Specialist will coordinate the onboarding journey of new clients, ensuring successful pre-sales assessments and long-term client success by managing resources and creating effective workflows.
Artificial Intelligence (AI)B2BEnterprise SoftwareIntellectual PropertySaaS
Hiring Manager
Jia Nam
Responsibilities
Coordinate and deliver pre-sales assessments to AEs and clients
Ensure clients have the required IP rights (IPR) in place to address abuse
Recommend the appropriate package and pricing based on abuse types, client IPR, and relevant enforcement volume
Serve as Project Manager for customer onboarding, setting onboarding strategy and initial success criteria/KPIs based on pre-sales assessments
Coordinate onboarding tasks between CSMs and BPS to ensure timely execution and alignment
Guide customers through activation calls, clarify processes, and ensure expectations are clearly communicated
Lead BPS training and contribute to process documentation to improve consistency and scalability
Establish initial client workflows tailored to their specific enforcement needs
Maintain detailed onboarding documentation, reports, and process improvements for future scalability
Qualification
Required
5+ years of experience in onboarding, project management, intellectual property rights management, or related fields
Strong understanding of IP rights, brand protection, or legal processes preferred
Excellent organizational skills with the ability to manage multiple client projects simultaneously
Strong communication skills (verbal and written) with a proven ability to build trust with clients
Detail-oriented with strong analytical and problem-solving abilities
Proactive, solutions-oriented mindset
Collaborative and adaptable, comfortable working cross-functionally across Sales, Success, and Operations
Tech-savvy with the ability to learn and adopt new tools quickly
Preferred
Experience with online brand protection, legal IP processes, or SaaS onboarding
Familiarity with training or documentation development
Resilience and reliability when managing recurring tasks
Comfortable working with both technical and non-technical stakeholders
Benefits
Equity opportunities
Health benefits
Other perks designed to support our employees’ well-being and professional growth
Company
MarqVision (YC S21)
MarqVision’s mission is to protect and build a future shaped by original ideas, innovations, and creativity.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$94.26MKey Investors
Peak XV PartnersAltos Ventures
2025-09-15Series B· $48M
2024-10-02Series A· $16M
2022-08-02Series A· $25.26M
Leadership Team
Mark Lee
Founder & CEO
Recent News
alleywatch.com
2025-09-22
Tech Startups - Startups and Technology news
2025-09-20
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