AI Engineer, Realtime Voice Agent Platform jobs in United States
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Aloware · 1 day ago

AI Engineer, Realtime Voice Agent Platform

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$4,000/mo - $5,000/mo

Aloware is building a production-grade voice AI platform that facilitates real phone calls at scale. The AI Engineer will be responsible for developing and maintaining the real-time voice agent platform, focusing on call capabilities, agent behaviors, and integration with external systems.

Communications InfrastructureCRMCustomer ServiceSaaSSoftware
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Responsibilities

Build a production-grade realtime voice agent platform: ship core call capabilities (e.g., transfers, voicemail/AMD-style handling), natural turn-taking, and reliable call flows that work at scale in real customer environments
Design and ship agentic behaviors: reliable tool execution, safe variable resolution, and orchestration of multi-step actions during live calls
Own the agent runtime and “in-call intelligence”: improve speech-to-speech and traditional pipelines, tool execution during calls, and agent behaviors that feel natural (listening cues, interruption handling, and consistent outcomes)
Develop platform APIs and the admin experience: design and implement the configuration, publishing/versioning, and testing surfaces that let teams safely create, iterate, and operate voice agents
Knowledge + retrieval features: build/extend knowledge base and retrieval patterns (RAG) so agents can use customer context accurately and safely
Integrations and eventing: create clean integration layers, authentication patterns, and webhook/event systems that connect the agent platform to Aloware and external systems
Ship with an AI-enabled quality bar: use tools like Cursor/Claude Code to move faster while maintaining strong engineering standards—clean architecture, readable code, tests where it matters, and PR discipline (no “AI slop”)

Qualification

PythonReal-time systemsTypeScriptReact/Next.jsLLM systemsTelephony systemsProduction engineeringSaaS integrationsKnowledge retrieval

Required

Strong production engineering experience (you've shipped systems that real customers depend on)
Experience building with Python services and/or real-time, latency-sensitive systems
Comfortable with TypeScript + React/Next.js and full-stack ownership when needed
Familiarity with LLM systems and at least one of: realtime/S2S voice models, or STT/LLM/TTS pipelines, or telephony/voice/streaming systems

Preferred

Realtime voice/telephony: SIP/WebRTC, call routing/transfers, contact-center workflows, latency-sensitive systems
LLM/agent building: tool/function calling, prompt/guardrails, evals and regression testing
Knowledge + retrieval (RAG): embeddings/vector search, ingestion from docs/URLs, relevance tuning
SaaS integrations: OAuth/JWT, webhooks, third-party APIs, reliable background jobs (retries/idempotency)

Company

Aloware

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Aloware stands at the forefront of providing all-in-one cloud based contact center solutions.
dateFounded in 2018
location
Los Angeles, California, USA
people-size51-200 employees
web-link
https://aloware.com

Funding

Current Stage
Growth Stage
Total Funding
$1.5M
2021-08-08Seed· $0.75M
2021-01-20Seed· $0.5M
2018-02-20Seed· $0.25M

Leadership Team

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Anoosh Roozrock
Chief Executive Officer
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Sohrab Sheikhani
Director of Engineering
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Recent News

Newswire
Aloware Celebrates Landmark Achievement: Exceeding 1K Subscriptions Sold
2023-10-02
Newswire
Aloware Unveils Fresh New Look With the Launch of the New Aloware Talk Experience on Desktop and Mobile App
2023-09-29
Newswire
Aloware to Showcase AlohaBot at INBOUND 2023: The Next Step in AI-Powered SMS Chatbots
2023-08-17
Company data provided by crunchbase