Master Search Solutions · 1 week ago
Level 1 Service Desk Technician
Paramus, NJ, US
Full-time
Onsite
Entry Level
$40K/yr - $48K/yr
1+ years expMaster Search Solutions is a direct hire recruiting firm specializing in the New Jersey marketplace. They are searching for a Level 1 Service Desk Technician to triage incidents, resolve end-user issues, and provide remote support while working within their PSA/RMM stack.
Staffing & Recruiting
Responsibilities
Triage incidents - Intake via portal/email/phone
Resolve common end-user issues (and escalate appropriately)
Work within their PSA/RMM stack (Halo PSA + NinjaOne) and operate to documented SLAs
Remote Support & Troubleshooting: Use NinjaOne and remote-control tools to resolve desktop/laptop/peripheral issues (Windows/macOS), Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint), and common line-of-business applications
Account & Endpoint Administration: Password resets, AD/Intune tasks (device enrollment, policy checks), software installs/updates, AV/malware remediation
Networking Basics: Verify connectivity (DNS/DHCP), printer/scanner mapping, VPN client checks; capture key details (IP, firmware, drivers) to aid escalation
Knowledge & Documentation: Contribute runbooks/KB notes; keep ticket histories complete and audit-ready; align with governance reporting (daily/weekly operational dashboards, monthly summaries, QBR inputs)
Onboarding/Offboarding Support: Prepare endpoints, apply baseline policies, and follow checklists that support standardized environments (e.g., Ubiquiti UniFi networking)
Qualification
Required
1+ year on a service desk in a Managed Services environment handling multi-tenant clients, PSA/RMM tools, and SLA commitments
Windows 10/11 (user profile, updates, drivers), basic macOS support
Microsoft 365 (Exchange Online, Teams, OneDrive/SharePoint), Outlook troubleshooting
Basic networking (TCP/IP, DNS/DHCP, Wi-Fi), printers/scanners, VPN clients
Endpoint security (AV/malware tools), software deployment/update hygiene
Practical familiarity with Halo PSA (ticketing, prioritization, SLAs) and NinjaOne (RMM, remote control)
High empathy and customer service, clear written/verbal communication, disciplined documentation, time management, and a strong sense of urgency
Preferred
Exposure to Ubiquiti UniFi networking environments
Basic PowerShell scripting
Intune device management
Azure AD administration
Experience with backup/DR agents and endpoint encryption
Benefits
Medical
PTO
Holidays
Professional development
Company
Master Search Solutions
Master Search Solutions is a New Jersey based, New Jersey focused, executive search/direct hire recruitment firm that concentrates on identifying, and qualifying, masterful talent in the Garden State! We specialize in "corporate" recruitment with concentration in: * Accounting and Finance * Administration * Client Services * Executive Search/Leadership Roles * Human Resources * Marketing * Technology Furthermore, we offer expertise in: * Construction * Consumer Products * Entertainment * Fashion, Apparel, Beauty, and Luxury * Healthcare * Law * Medical Devices * Professional Services * Pharma * Real Estate For employers, we offer retained, contingency, and flat fee search agreements.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase