Rally Credit Union · 1 day ago
IT Core Systems Manager
Corpus Christi, TX
Full-time
Onsite
Senior Level
6+ years expRally Credit Union is seeking an IT Core Systems Manager responsible for leading and supporting the administration of the Fiserv DNA core banking platform. The role involves strategic leadership and hands-on involvement in daily operations to ensure system stability, efficiency, and alignment with business needs.
CreditFinanceFinancial ServicesLending
Responsibilities
Oversee the daily administration, maintenance, and enhancement of the Fiserv DNA core banking system
Lead of a team of System Administrators supporting system integrations, upgrades, and vendor coordination to ensure seamless operations
Develop and maintain core strategic plan ensuring all core system software and hardware environments meet the current and future business needs
Oversee the daily implementation of operating procedures, ensuring compliance with business objectives
Take leadership role in organizational projects ensuring on time delivery of required resources. Work with project management to align staff with project schedules and ensure change management processes are followed
Review core systems security and business continuity plans making the necessary adjustments required to meet operational requirements
Direct and manage vendor operations, including service delivery, performance tracking, compliance oversight, and issue resolution to maintain efficient and uninterrupted business processes
Routinely review system audit reports, system security reports, and system performance reports on a regular basis and propose corrective action plans to supervisor. See that the approved plan is validated and deployed properly and within a timely manner
Continually improve operational efficiency by managing the deployment, daily operations, and maintenance of core systems infrastructure
Coordinate the implementation and testing of all core system administration and maintenance plans with other affected credit union staff
Work with IT Technical Writer to develop procedures for the maintenance, installation, and deployment of all managed systems. Provide instruction and assistance to other staff on how to follow these policies and procedures. When system complexity dictates, develop procedures independently
Develop Key Performance Indicators for all managed systems ensuring optimal performance, security, and data integrity
Develop and apply patch management schedules and work with the Security team to define prioritization
Work with other Information Technology teams, other credit union staff, and third-party vendors to conduct annual Business Recovery testing
Hold bi-weekly staff meetings (at minimum) to identify areas for improvement, changes in procedures, new developments, issues, and project statuses
Ensure that all employees are thoroughly trained on all managed systems through available and approved educational resources for all aspects of their job
Responsible for approval of all absences, annual leave, and overtime for the staff reporting directly
Works collaboratively with direct reports to support the career progression and development of the core team helping them realize their potential
Ensure self and staff adhere to credit union policies and procedures
Work with leadership to develop and maintain strategic plans
Work with leadership to develop annual budget requirements
Serve as escalation point for critical issues during and outside of regular business hours
All other duties as assigned
Qualification
Required
Bachelor's degree from an accredited college or university in information technology or related field
Equivalent I.T. experience, in lieu of degree may be considered
6 years of progressive experience in information technology must include 2 years' enterprise system administration
3 years of experience in management
Must possess CompTIA Security+ certification or obtain within 180 days of employment
Demonstrated competency in strategic thinking and leadership with strong abilities in relationship management
Demonstrated strength in creating business strategies and driving results across internal teams and/or external partners
Excellent communication skills both verbal and written to translate technical jargon for non-technical peers
Must be highly organized and possess exemplary time management skills in order to manage projects that are wholly or in part the responsibility of the managed team
Position involves wrist/hand manipulation; good visual acuity for detail work; ability to bend stoop on a regular basis; reach overhead and lift up to 50 pounds
Vision abilities required by this job include close vision for frequent viewing of computer monitors and review of documents
Must possess a valid Texas driver's license, means of transportation and be able to travel independently
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team
Must have a strong ability to read and carry out various written instructions and follow oral instructions
Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence
Must be able to remain calm and professional when working with different personalities from diverse cultures at various levels within and outside of the organization
Must demonstrate the highest levels of customer service and discretion when dealing with the public
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace
Must be able to effectively handle multiple, simultaneous, and changing priorities
Can exercise the highest level of discretion on both internal and external confidential matters
PC's and printers, telecommunications equipment, calculator, fax and copy machine. Knowledge of IT infrastructure as applied both in high volume business processing environments and in consumer-oriented businesses
Advanced knowledge of Microsoft Server infrastructure
Working knowledge of virtualization technologies, enterprise network design, and storage area networks
Fundamental knowledge of current Microsoft desktop operating systems and Microsoft Office applications
Preferred
Preferred experience working in a financial institution environment and administration of Fiserv DNA core processing
Company
Rally Credit Union
Rally Credit Union is a financial service company that provides home loans and personal loans.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Shannon S.
Chief Technology Officer
Anita Cadena, CPA
Chief Risk Officer
Recent News
Business Insider
2024-04-08
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