Amazon · 2 hours ago
Software Development Engineer, Amazon Customer Service
Seattle, WA
Full-time
Onsite
Mid Level
$144K/yr - $194K/yr
3+ years expAmazon is seeking a passionate and talented Software Development Engineer to join their Customer Service's Shipping and Delivery Support team, focusing on advancing state-of-the-art Generative AI technologies and Large Language Models. The role involves taking end-to-end ownership of scalable AI systems, building critical ML infrastructure, and collaborating closely with Applied Scientists to optimize machine learning models for Amazon-scale applications.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Build ML infrastructure: Develop and maintain critical infrastructure for developing, training, evaluating, and deploying LLMs for production applications at Amazon scale. You will build efficient data processing pipelines, develop ML model serving infrastructure for throughput and latency optimization, and implement multimodal solutions
Drive innovation: Quickly learn and apply new technologies and algorithms in Generative AI and NLP to build superior models that advance capabilities
Scale ML systems: Work closely with Applied Scientists to process massive datasets, scale machine learning models, and optimize training pipelines for model training and inference
Lead technical design: Investigate design approaches, prototype new technology, and evaluate technical feasibility of solutions
Optimize for production: Develop training algorithms and modeling techniques that push boundaries of model training while ensuring performance, reliability, and cost efficiency
E2E ownership: Take full ownership of ML systems from design through deployment and monitoring
Data labeling knowledge: Apply knowledge in data annotation strategies, quality control, and labeling workflows to ensure data quality
Qualification
Required
3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language
Knowledge of Machine Learning and LLM fundamentals, including transformer architecture, training/inference lifecycles, and optimization techniques
Preferred
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent
Benefits
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase