Luxer One® · 1 day ago
Field Technical Support Manager
Dallas, TX
Full-time
Onsite
Entry, Mid Level
1+ years expLuxer One is committed to simplifying life by automating package acceptance and providing solutions for the asynchronous exchange of items. They are seeking a highly motivated and tech-savvy Field Technical Support Manager to ensure that customers have solutions that work flawlessly and meet their needs.
DeliveryLaundry and Dry-cleaningPackaging Services
Responsibilities
Perform maintenance, repair, and troubleshooting on Luxer One systems. You will keep the systems working 99.9% of the time in your market
Perform system upgrades and system installs in your market, and ensure that the systems you support are up-to-date and in excellent working condition
Perform in-market installations and removals, encompassing, but not limited to, Package Rooms, Kiosks, and Locker Rooms
Provide in-person customer service to property managers and their staff
Collaborate with internal teams to address escalated customer service inquiries for your assigned market
Build relationships with your assigned clients to drive the adoption of new features and services offered in your market
Provide valuable customer feedback to Sales and the Product Development teams to ensure we provide customers with a product that meets their needs
Work with our Product Development team to test out new solutions in the field
Qualification
Required
Exceptional people skills & communication skills
Proven ability to troubleshoot and repair both hardware and electronic components
Experience performing maintenance and troubleshooting for internet-connected devices
Ability to collect actionable feedback about customer usage and communicate it back to other team members
Ability to train others to use a product or service successfully
Advanced computer skills and previous experience with Zoho or a similar CRM
Proficient with Mac or Apple products
1-3 years of performing field repair work or remotely troubleshooting hardware
1-3 years of experience in a support or service environment
Successfully worked in a remote role where you determined your schedule
Excellent written and verbal communication skills, including a confident phone presence and effective email communication
Preferred
A Bachelor's or other technical degree
Benefits
401k with matching
Generous PTO
Flexible work arrangements
Excellent medical, dental, and vision
Company
Luxer One®
Welcome to the future of package delivery.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-12-19Acquired
Leadership Team
Van Tucker
VP of Technology Partnerships | Harbor, Marketplace Locker Network
Joe Medeiros
Sales Operations Analyst/Channel Partner Manager
Recent News
2025-05-05
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