Capital City Bank Group, Inc. · 14 hours ago
CCHL Customer Service Specialist - Kennesaw
Kennesaw, GA
Full-time
Onsite
New Grad, Entry LevelCapital City Bank Group, Inc. is a financial institution seeking a Customer Service Specialist for their Capital City Home Loans division. The role involves managing client service phone calls, assisting clients and sales staff, and resolving service issues efficiently.
BankingFinancial Services
Responsibilities
Log in and out of West IP phone systems to handle client service questions
Update Servicing Director system loan level information
Private client service assistance to client and CCHL sales staff
Research and resolve client service issues in a timely and accurate manner
Review loan documents
Perform other mortgage servicing activities to include, but not limited to, account research, payment adjustments, and various loan maintenance needs
Monitor and report suspicious activity to manager and compliance officer
Provides additional support to manager and department colleagues
Completes all assigned/required Bank training within established timelines
Qualification
Required
Minimum high school diploma or equivalent required
Telephone client service utilizing the Servicing Director system and Encompass, to assist and provide superior service for all inquiries
This position will be required to be on the phone and research all systems to provide response to internal and external customers
The position will also assist in providing letters, faxes, and other projects within the servicing department
Preferred
Some college preferred
Prior Mortgage Servicing experience a plus
Fluent multi-lingual speaker considered, not a requirement
Benefits
Medical, Dental and Vision
Life Insurance
401(k) with Matching
Flexible Spending Accounts
Tuition Assistance
Stock Purchase
Discounts on Products and Services
Company
Capital City Bank Group, Inc.
About Capital City Bank Group, Inc. Capital City Bank Group, Inc.
Founded in 1895
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Alicia Williams-Ronan
SVP & Chief Retail Officer
Matthew Henderson
SVP - Chief Information Security Officer
Recent News
Capital City Bank Group
2025-11-21
Capital City Bank Group
2025-11-19
2025-11-04
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