Service Director jobs in United States
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Restaurant Associates · 1 day ago

Service Director

positionNew York, NY, US
timeFull-time
remoteOnsite
seniorityLead/Staff, Director/Executive
money$100K/yr - $110K/yr
date5+ years exp

Restaurant Associates is the leading provider of dining and event catering for prestigious venues. The Service Director leads the front-of-house experience, overseeing daily operations and ensuring high standards of hospitality and service quality.

EducationFood and BeverageTravel
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Growth Opportunities

Responsibilities

Oversee all front-of-house service operations, ensuring refined, attentive, and anticipatory hospitality throughout each service period
Lead, train, and inspire service teams, including captains, servers, bartenders, and support staff, to maintain consistency, polish, and a deep understanding of guest expectations
Develop and maintain service standards, steps of service, and training systems that reflect a luxury dining environment
Maintain a strong floor presence, actively engaging with guests, resolving issues, and ensuring memorable experiences
Partner with the culinary and beverage teams to support menu launches, wine education, pairing experiences, and special events
Manage labor, scheduling, and staffing levels to uphold service quality while meeting financial targets
Uphold all health, safety, and sanitation requirements and maintain a well-organized, efficient front-of-house operation
Support recruitment, onboarding, and ongoing development of front-of-house talent
Drive a culture of professionalism, hospitality, and continuous improvement

Qualification

Leadership in fine diningService standards knowledgeGuest experience programmingTeam development skillsOperations managementCommunication skillsProblem-solving skills

Preferred

5+ years of leadership in fine dining, luxury hospitality, or high-volume upscale restaurants
Deep knowledge of service standards, wine, beverage, and guest-experience programming
Strong leadership, communication, and team-development skills
Proven ability to manage operations, guest relations, and financial performance simultaneously
Experience in design-forward or experiential hospitality environments is a plus

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

Company

Restaurant Associates

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Restaurant Associates is a premium food providing service to museums art performing centre educational institutions
dateFounded in 1953
location
New York, New York, USA
people-size1001-5000 employees
web-link
http://www.restaurantassociates.com

Funding

Current Stage
Late Stage

Leadership Team

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Ed Brown
Chief Executive Officer
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