T-Mobile · 1 week ago
Sr. Manager, MSC - Shared Services
Overland Park, KS
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $222K/yr
7+ years expT-Mobile is committed to investing in its employees and offers a robust Total Rewards Package. The Sr. Manager Shared Services will oversee multiple teams within the Magenta Service Center, focusing on executing the Service Management Framework, driving transformation, and ensuring operational excellence.
InternetMobileTelecommunicationsWireless
Responsibilities
Provides leadership across multiple teams and initiatives as it relates to the MSC Service Management Framework (e.g., Transition Management, Performance Management, Project Management, Vendor Management, Continuous Improvement)
Sets goals, priorities, and performance standards across teams, ensuring alignment to MSC strategic objectives
Develops and executes operational strategies to improve accuracy, efficiency, and service quality across functions
Leads talent planning and succession efforts; coaches and mentors emerging leaders
Acts as a strategic partner with Finance, Accounting, Legal, and Technology teams to resolve complex issues and support enterprise initiatives
Ensures compliance with internal controls, SOX, and audit requirements across all teams
Drives continuous improvement through automation, data-driven decision-making, and adoption of best practices in shared services
Also responsible for other Duties/Projects as assigned by business management as needed
Qualification
Required
7-10 years - Experience with Shared Services and Operating Model concepts within telecommunications industry
2-4 years - Management experience
Shared Services: Deep knowledge of Shared Services models and operation, including Migration & Transition Management, Knowledge Transfer, KPI Performance Management, and Basinline Assessment
Strategic Leadership: Set vision and direction across multiple teams or functions to support enterprise goals and optimize Order to Cash performance
Organizational Influence: Collaborate across departments and leadership levels to drive alignment, resolve escalated issues, and support change initiatives
Process Improvement: Transformation and Innovation Champion continuous improvement through automation, process redesign, and adoption of shared services best practices
Talent Development: Cultivate a strong leadership pipeline by mentoring managers, fostering team engagement, and leading succession planning efforts
Enterprise Execution: Ensure delivery of high-impact, scalable operational solutions across teams while maintaining compliance with regulatory and audit standards
Transformation and Innovation: Champion continuous improvement through automation, process redesign, and adoption of shared services best practices
Growth Mindset: Embraces challenges, seeks out learning opportunities, and adapts to change with a focus on continuous improvement and personal development
Emotional Intelligence: Applies emotional intelligence in interactions
At least 18 years of age
Legally authorized to work in the United States
Preferred
Bachelor's Degree Business Administration or Finance, Accounting
LEAN Principles: Understands and applies LEAN principles to drive efficiency, eliminate waste, and continuously improve processes
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase