Aramark · 1 hour ago
Front Desk Assistant Manager - Denali Park Village
Denali, AK
Full-time
Onsite
Mid, Senior Level
2+ years expAramark is a company that provides food and facilities services globally, and they are seeking a Front Desk Assistant Manager to oversee daily operations at Denali Park Village Hotel. The role involves managing front desk staff, ensuring exceptional guest service, and coordinating with various hotel departments to maintain operational standards.
ApparelFood ProcessingHealth CareRestaurantsRetail
Responsibilities
Assist in managing and supervising front desk staff, including front desk agents, night auditors, and guest service representatives
Train, mentor, and motivate staff to provide exceptional customer service and adhere to hotel policies and procedures
Assist in creating and managing staff schedules to ensure adequate coverage during peak hours and ensure operational efficiency
Ensure that front desk staff are following proper procedures for guest registration, check-in/check-out, payment processing, and room assignment
Address and resolve guest complaints, inquiries, and special requests in a professional and efficient manner
Ensure that all guest interactions are handled with care, maintaining a positive and welcoming atmosphere
Coordinate with housekeeping, maintenance, and other departments to ensure prompt resolution of any guest-related issues
Oversee guest satisfaction during check-in and check-out, ensuring that any special requirements are met and any issues are escalated appropriately
Oversee day-to-day operations of the front desk in the absence of the Front Desk Manager
Ensure all front desk procedures are followed, including guest registration, payment handling, and proper room assignments
Maintain accurate records and ensure all guest details are entered into the property management system (PMS) accurately and efficiently
Assist in managing room inventory, ensuring that rooms are properly allocated, and the hotel?s occupancy levels are optimized
Assist with preparing daily, weekly, and monthly reports, including occupancy statistics, revenue reports, and guest satisfaction metrics
Track and manage cash handling procedures, ensuring compliance with hotel policies and safeguarding of funds
Assist with check-in/check-out reports, billing inquiries, and the night audit process
Assist with invoicing and reconciliation of accounts for both individual guests and group bookings
Help with onboarding new front desk staff, ensuring they are familiar with the hotel?s standards, software, and operational procedures
Conduct regular training sessions and refresher courses on customer service skills, operational procedures, and software usage
Provide ongoing coaching and performance feedback to front desk staff to enhance guest service and team productivity
Act as a liaison between the front desk and other hotel departments (housekeeping, maintenance, food & beverage, etc.) to ensure smooth operations and a high level of guest satisfaction
Coordinate with Tour Directors and groups as needed
Work closely with the Reservations Department to monitor room availability, overbooking, and special requests
Ensure effective communication between shifts and report any guest issues, special requests, or operational concerns to the Front Desk Manager
Ensure the Property Management System (PMS) is being used correctly, and assist with troubleshooting any issues with the software
Monitor front desk equipment, including phones, computers, and guest service technology, and report any malfunctions to the appropriate department
Ensure the accuracy of all guest reservations and bookings, including walk-ins, arrivals, and departures
Qualification
Required
Minimum of 2-3 years of experience in a front desk or guest services role, with at least 1-2 years in a supervisory or leadership position
Strong leadership and team management abilities, with experience motivating and mentoring staff
Excellent communication and interpersonal skills, with the ability to effectively handle guest inquiries and complaints
Strong organizational and multitasking abilities, with the capacity to prioritize tasks and manage time effectively
Familiarity with hotel Property Management Systems (PMS), reservation systems, and office software (Microsoft Office Suite, etc.)
Ability to handle high-pressure situations and resolve issues calmly and professionally
Strong problem-solving skills and a guest-oriented mindset
Ability to stand for long periods and occasionally lift up to 25 lbs
Ability to work flexible hours, including evenings, weekends, and holidays as required
Preferred
A college degree in Hospitality Management, Business Administration, or a related field is preferred
Bilingual skills (e.g., Spanish, French) are a plus
Experience with revenue management or front desk operations in a larger hotel environment is advantageous
Benefits
Comfortable on-site housing
Inclusive meal plan for just $8 a day
Company
Aramark
Aramark provides food services, facilities management, and uniform and career apparel to healthcare institutions and more.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2019-08-19Post Ipo Equity
2013-12-12IPO
Leadership Team
J
John Zillmer
Chief Executive Officer
Marc Bruno
Chief Operating Officer
Recent News
2026-01-22
Company data provided by crunchbase