Seen Health · 13 hours ago
PACE Center Manager
Alhambra, CA
Full-time
Onsite
Mid, Senior Level
$80K/yr - $110K/yr
5+ years expSeen Health is a technology-enabled healthcare organization focused on revolutionizing senior care through the PACE model. The Center Manager will oversee the operations of the PACE Center, ensuring exceptional participant experiences and managing various services such as recreation and transportation.
Health CareMedical
Responsibilities
Achieve exemplary customer satisfaction, proactively looking for ways to delight our participants
Provide day-to-day support and guidance to the staff based at the PACE Center
Partner with teams to develop best practices and deliver care outcomes, spanning the adult day center, transportation, food services, and recreation activities
Own the operating budget and P&L for assigned departments
Oversee facility management for the center: monitor interior and exterior areas of the building for general maintenance, maintain building and equipment to follow protocols and health and safety requirements
Supervise facilities operations staff and communicate with external vendors and contractors
Regularly review and analyze clinical, operational, and financial reports and other data to evaluate the overall performance of the PACE Center
Ensure adherence to established policies, workflows, and individual patient care plans
Enforce regulatory and compliance requirements, and implement practices/processes to facilitate optimal workflows
Drive performance in responsible KPIs by identifying areas for improvement, implementing actionable plans, and adjusting
Qualification
Required
Five (5) years of experience leading a services business, preferably in healthcare delivery, hospitality, senior services, restaurant management or similar industry
Bachelor's degree strongly preferred
Experience developing a differentiated experience that drives delight among customers/patients
Excellent interpersonal skills that result in maintaining a positive attitude, team building and contribution to effective work relationships
Successful influencing skills and conflict resolution with co-workers, management, participants, and community contacts including referral sources
Strong administrative, technological, organizational, and supervisory skills
Demonstrated ability to think quickly, handle objections, and adapt conversations in real time
Ability to coordinate, advocate, and cooperate with other agencies for seniors with tact and diplomacy
Comfortable speaking with seniors and families with patience, empathy, and professionalism
Strong follow-up and organizational skills
Chinese language (Mandarin) is required
Benefits
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Lunch, as well as delicious snacks and coffee to keep you energized
Paid Time Off across holidays, vacation time, personal days, and sick days
401k Plan
Personal and professional development, including CME support and career growth opportunities
Subscriptions and training on using AI tools including ChatGPT
Company
Seen Health
Tech-enabled Healthcare Services
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22MKey Investors
8VC
2024-11-18Series A· $22M
Leadership Team
Yang Su
Co-Founder
Recent News
Modern Healthcare
2024-12-24
Fierce Healthcare
2024-12-03
Company data provided by crunchbase