BoF Careers · 15 hours ago
COS E-Commerce Manager, India
Delhi, MI
Full-time
Onsite
Mid, Senior LevelBoF Careers is seeking an E-commerce Manager to lead their digital business and enhance online customer experiences. The role involves driving commercial growth, optimizing operations, and ensuring a customer-first approach across digital touchpoints.
Marketing & Advertising
No H1B
Responsibilities
Drive commercial success by analyzing performance data, budgets, and market trends to identify opportunities and risks
Execute sales strategies and implement cost-control measures to ensure profitability and sustainable growth
Champion a customer-first mindset and continuously enhance user experience across all digital touchpoints
Monitor service performance and benchmark against competitors to maintain COS's leadership in customer experience
Oversee daily operations across all e-commerce channels, ensuring efficiency, compliance, and consistency with COS standards
Ensure smooth end-to-end functionality of digital platforms
Implement strategies to collect and leverage customer data for engagement, retention, and lifetime value
Manage customer databases, personalize online shopping experiences, and optimize segmentation for targeted communications
Ensure customer service excellence through training, feedback analysis, and continuous improvement
Partner with internal teams (Marketing, Merchandising, Controlling, BAM) and external partners (marketplace platforms, agencies, vendors) to align objectives and deliver business goals
Qualification
Required
Proven experience in e-commerce management, preferably within fashion or retail
Strong business acumen with the ability to make data-driven decisions and balance short-term priorities with long-term growth
Expertise in digital customer experience, CRM strategies, and omnichannel integration
Solid understanding of operational excellence, including process optimization and resource management
Exceptional communication and collaboration skills to work effectively with cross-functional teams and external partners
Demonstrated leadership ability to inspire, guide, and develop teams through change and growth
Knowledge of e-commerce strategy, commercial activity planning, and partnership management
Benefits
25% staff discount usable on all our H&M Group brands in stores and online.
Annual Leave
Medical Leave
Development Opportunities
Company
BoF Careers
BoF Careers connects professionals in fashion, beauty and luxury to The Business of Fashion's global marketplace of over 2,000 opportunities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase