Mintlify · 21 hours ago
Solutions Engineer - Post Sales
San Francisco
Full-time
Onsite
Mid Level
$120K/yr - $150K/yrMintlify is on a mission to empower builders by providing a documentation platform that serves over 100 million developers annually. The Solutions Engineer - Post Sales will lead high-volume migrations, manage offshore teams, and support strategic accounts while ensuring customer success through technical execution and effective communication.
Developer ToolsInformation TechnologySoftware
Responsibilities
Lead high-volume migrations: Own 6+ migrations per week for SMB and Mid-Market customers, serving as the technical quarterback from kickoff through go-live (10-12 day cycles)
Manage offshore migration team: Coordinate 60% of your time with our overseas vendor partners—assigning work, conducting quality reviews, and ensuring deliverables meet Mintlify standards
Support strategic fast-growing accounts: Dedicate 40% of your time to high-potential logos via dedicated Slack channels—providing technical troubleshooting, triaging feature requests, and driving onboarding for expansion use cases
Hands-on technical execution: Debug migration issues, write custom scripts, and build technical solutions when complexity requires direct engineering work
Customer communication: Maintain proactive communication throughout migrations (30% of time), setting expectations, providing updates, and building confidence in the process
Collaborate with engineering: Partner with product and engineering teams (10% of time) to prioritize and ship critical features or fixes that accelerate scaled customer success
Build customer health infrastructure: Work with the Head of Post-Sales/CS to design and implement CRM tracking systems, customer health score models, and operational dashboards for the scaled segment
Analyze and report on product metrics: Track adoption rates, feature usage, and migration metrics (completion rates, cycle time, CSAT) across your segment; surface insights to inform product and go-to-market strategy
Create weekly feature communication: Build and own a scalable system for communicating new features and product improvements to scaled customers on a weekly basis
Drive continuous improvement: Identify bottlenecks in scaled onboarding, build repeatable processes, and optimize workflows as customer volume grows
Qualification
Required
Strong proficiency in web technologies (HTML, CSS, JavaScript, Git) with ability to write code, debug issues, and architect technical solutions independently
Track record of managing high-velocity technical implementations or onboarding programs in B2B SaaS; comfortable juggling 6+ concurrent projects
Experience building operational infrastructure—CRM workflows, health scoring models, customer communication systems—ideally from 0 to 1
Comfortable analyzing product usage data, building dashboards, and translating metrics into actionable insights
Comfortable coordinating distributed teams, running structured QA processes, and holding partners accountable to SLAs
Can distill complex technical concepts for both technical and non-technical audiences; proactive and clear communicator across Slack, email, and video
Comfortable working in ambiguity, building processes from scratch, and solving novel problems without waiting for perfect instructions
Preferred
Experience with documentation platforms (Docusaurus, GitBook, ReadMe, etc.), MDX, or static site generators
Familiarity with customer success tools like Salesforce, Vitally, or ChurnZero
Benefits
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
100% coverage for Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite (previously went to Alaska, Hawaii)
Company
Mintlify
The intelligent documentation platform
Founded in 2022
11-50 employees
H1B Sponsorship
Mintlify has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Early StageTotal Funding
$21.7MKey Investors
Andreessen HorowitzBain Capital VenturesY Combinator
2024-09-03Series A· $18.5M
2022-05-30Seed· $2.7M
2022-01-01Pre Seed· $0.5M
Leadership Team
Hahnbee Lee
Co-Founder
Han Wang
Co-Founder
Recent News
baincapitalventures.com
2025-12-24
2025-09-19
2025-07-24
Company data provided by crunchbase