Neptune Software · 13 hours ago
Customer & Community Marketing Manager
United States
Full-time
Remote
Senior Level
5+ years expNeptune Software is an AI-powered, enterprise low-code platform focused on transforming SAP environments. They are seeking a Customer & Community Marketing Manager to develop and implement customer marketing and community strategies, fostering deeper relationships with customers and driving growth through advocacy and engagement.
AppsComputerInformation TechnologyMobileProfessional ServicesSoftwareWeb Development
Hiring Manager
Adria Ferrer
Responsibilities
You will lead Neptune’s customer marketing strategy and execution, including:
Customer campaigns and programs (customer newsletters, product & release communications, lifecycle campaigns)
Customer webinars and virtual events (product updates, roadmap sessions, best practices, peer stories)
Ongoing customer communications that educate, engage, and reinforce value
Close collaboration with Customer Success to support onboarding, adoption, retention, and expansion initiatives
You will build and scale Neptune’s customer advocacy engine:
Customer stories, testimonials, and case studies (written, video, and event-based)
Customer speakers for Neptune and third-party events, webinars, and partner programs
Customer reference programs in collaboration with Sales and Customer Success
Long-term relationships with champions and power users
You will own Neptune’s community marketing strategy, including:
Identifying, engaging, and growing relevant communities (SAP, low-code, developers, enterprise IT, business technologists)
Managing and nurturing focus groups and customer communities
Amplifying Neptune’s brand voice, thought leadership, and product narrative within those communities
Working closely with Product, Engineering, and Customer teams to bring value-driven content into the community
You will own the strategy and execution of Neptune’s organic presence:
LinkedIn (company and executive amplification in collaboration with leadership)
YouTube (webinars, product stories, customer voices, thought leadership)
Editorial planning, storytelling, and performance tracking (engagement, growth, relevance—not vanity metrics)
Qualification
Required
5–8+ years of experience in B2B tech marketing, ideally in enterprise software
Experience in customer marketing, community marketing, or advocacy programs
Background in enterprise low-code, application development, SAP ecosystem, or adjacent enterprise platforms is highly desirable
Comfortable working cross-functionally with Customer Success, Product, Sales, and Leadership
A builder mindset: willing to roll up your sleeves, wear multiple hats, and create from scratch
Strong storyteller with a sharp eye for messaging, tone, and value articulation
Organized, proactive, and able to balance multiple initiatives without losing momentum
You want to own, build, and make an impact
Strategic thinker with strong execution skills
Comfortable owning a global strategy while being hands-on with delivery
Strong project management and stakeholder alignment capabilities
Data-driven mindset with the ability to translate performance into insights
Excellent communication skills across local and global teams
Able to work independently in a fast-growing, scaling organization
Benefits
Health Insurance (Medical, Dental, Vision), covered 100% for employee, and 80% for dependents and no waiting period for participation
Insurance (Life, ADD, STD, LTD)
401k, vested immediately and no waiting period for participation
Paid Time Off (20 Days paid vacation accrued annually, 10 days of PTO, 8 Paid Holidays)
Company
Neptune Software
Neptune Software delivers a leading low-code, rapid app development platform that helps modernize and optimize your business processes
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$11.26MKey Investors
Standout Capital
2022-04-27Acquired
2018-06-20Private Equity· $8.68M
2016-03-07Angel· $1.75M
Leadership Team
Andreas Grydeland Sulejewski
Chief Executive Officer
Bart Meursing
Chief Revenue Officer (CRO)
Recent News
GlobeNewswire News Room
2025-03-18
Company data provided by crunchbase