Pets In Need · 15 hours ago
Client Services Representative (Part Time)
Palo Alto, CA
Part-time
Onsite
New Grad, Entry Level
$22/hr - $25/hrPets In Need is dedicated to providing animals with loving care and lasting homes. The Client Services Representative is responsible for supporting various programs, greeting visitors, facilitating adoptions, and engaging with the community to promote animal welfare.
AssociationNon Profit
Responsibilities
Greet all visitors, volunteers, staff or donors that enter the shelters
Treat all visitors with respect and courtesy, regardless of the reason they are seeking services
Respond to inquiries from clients in writing, over the phone, and in person in a professional manner
Provide support to clients in the community by answering inquiries with clear and accurate information about PIN programs, services, policies and municipal, county, or state animal ordinances
Collect fees for PIN provided services
Solicit donations to support PIN monthly and annual fundraising goals
Create a comfortable and welcoming environment by keeping professional workspaces and lobbies free of clutter
Attend onsite or off-site events to advertise animals or the services PIN provides
Train staff and/or volunteers
Clearly and concisely review an animal’s behavioral and medical history to accurately relay information to staff, potential adopters or volunteers
Facilitate adoptions by matchmaking animals with prospective adopters using a conversation-based approach with the goal of finding the best possible outcome for the person and the animal
Become familiar with adoptable animals in the shelter and in foster homes; work hands-on with animals and collaborate with matchmaker volunteers to conduct adoption meet-and-greets
Remove barriers to adoption and support inclusivity and equity in adoptions by following a progressive open adoptions model
Write appealing pet profiles to attract adopters, take photos or videos of animals and track animals that need photos to create a list for photography volunteers
Solicit post-adoption updates and provide support to help keep animals in homes
The intake of stray animals, which includes gathering information from the client, behaviorally assessing, vaccinating, microchipping and setting up housing
Track down information from microchipped or tagged strays to reunite pets with owners
Process return-to-owner paperwork and fees, and microchip animals that are being reclaimed
Track lost and found reports submitted by clients and reunite lost pets when matches are found
Process the intake of a variety of injured, sick, or underage wildlife, which includes handling and assessing animals and setting up housing
Process the surrender of an animal in an empathetic and compassionate manner and gather behavioral and medical history from clients
Process disposal and cremation requests, which include handling deceased animals
Feed and care for underage, orphaned kittens
Report medical and behavior concerns to the appropriate department
In collaboration with the Medical & Outreach Team, greet clients and collect fees for Community Outreach related programs such as Community Spay & Neuter, Community Vaccine Clinic, Community Veterinary Clinic, and Owner Requested Humane Euthanasia
Attend annual events such as Pet Care Assistance Day and Clear The Shelters
Act as a point-person for volunteers at the shelter and assist with answering questions or redirecting volunteers to the appropriate person or department
As needed, help with the onboarding process for new volunteers, which includes teaching hands-on animal handling classes, conducting orientations, and scheduling volunteers to shadow volunteer mentors
In collaboration with the Volunteer Team, support the Doggy Day Out program, which includes scheduling one-time volunteers, managing supplies, handing off dogs to volunteers and retrieving information from the adventure
Qualification
Required
Excellent customer service record
Strong interpersonal skills
The ideal person for this position would be personable, outgoing, patient, professional, and able to get along well with a variety of people
Excellent written and oral communications skills
Strong organizational and project management skills
Creativity and ability to take initiative in starting new projects
Prior experience related to animal care, veterinary care and/or animal behavior
Comfortable working with a variety of domestic species (including dogs, cats, rabbits, guinea pigs, hamsters, rats, reptiles, etc.) and wild species (including squirrels, small birds, birds of prey, raccoons, etc.)
Ability to work with minimal supervision and direction
Strong computer skills, familiarity with Microsoft applications, ability to quickly learn to use new programs
Preferred
Prior work experience in a rescue or municipal animal service shelter setting
Understands and utilizes positive reinforcement
Fear Free Certified
Read, write and speak Spanish
Company
Pets In Need
Pets In Need is a Communitybased,no-kill animal shelter and adoption agency bringing home within paw's reach of every adoptable dog and cat.
Founded in 1965
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Laura Toller Gardner
Chief Executive Officer
Recent News
2025-05-28
Company data provided by crunchbase