East Texas Professional Credit Union · 1 month ago
Part-Time Bilingual Call Center Representative
Administration Building - Longview, TX 75605
Full-time, Part-time
Onsite
Entry Level
1+ years expEast Texas Professional Credit Union is seeking a Part-Time Bilingual Call Center Representative. The role involves handling member service calls, resolving inquiries related to accounts and loans, and maintaining related reports and records while cross-selling Credit Union services.
FinanceFinancial ServicesInsurance
Responsibilities
Receives member telephone questions and complaints in a professional manner
Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Manager
Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests
Provides general information to members on Credit Union policies, procedures, and programs
Provides basic information to members on accounts, payments, interest rates, blue book estimates, loan options, and savings programs
Performs basic maintenance functions and automatic transfers for loan payments
Maintains and projects the Credit Union's professional reputation
Completes weekly Customer Service Center statistical reports
Keeps supervisor informed of area activities and significant problems
Completes required reports and records accurately and promptly
Attends and participates in meetings as required
Assists other departments as necessary
Performs related clerical duties as needed
Assists in verifying accounts, copying checks, and mailing correspondence
Keeps work area clean, secure, and well maintained
Actively and professionally cross sells Credit Union services
Qualification
Required
High school graduate or equivalent
General knowledge of Credit Union policies and procedures
Basic understanding of loans, payment processes, and interest rates
At least 1 year of experience in member service at a full service financial institution or in a call center/customer service environment
Excellent communication and public relations skills
Ability to work well under pressure
Ability to use a personal computer and related software applications including Microsoft Word or Excel
Solid math skills and bookkeeping abilities
Company
East Texas Professional Credit Union
East Texas Professional Credit Union offers banking, insurance and financial services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase