Green Summit Landscape Management LLC · 16 hours ago
Landscape Account Manager
Albuquerque, NM
Full-time
Onsite
Mid LevelGreen Summit Landscape Management LLC is a company focused on providing exceptional customer service in landscape management. The Account Manager is responsible for managing client relationships, ensuring customer satisfaction, and achieving sales goals through proactive communication and landscape solutions.
ConsultingCustomer ServiceLandscapingResidential
Responsibilities
Manages a Book of Business by proactively establishing a working and professional relationship with each client (point of contact and other key relationships). When there is a change in customer (i.e. change in Property Manager, Owner etc.) the Account Manager promptly meets the new Point of Contact and establishes the relationship by bringing to their attention current issues/needs and informs them of relevant property history
Proactively manages the client’s needs and expectations by offering landscape industry solutions to help maintain property values. Monitors the customer’s properties and brings to their attention any enhancement opportunity, pest disease or nutrient deficiency in plants and trees, and irrigation leaks or upgrades to the irrigation system
Achieves Enhancement Sales by providing proposals/bids proactively and by-request from the customer. Enhancement Sales Goal is set based on Book of Business. A quarterly commission for enhancement sales is provided (see Account Manager Compensation Plan)
Using the Green Summit Estimator, performs estimating as required for enhancement proposals/bids
Creates Work Order tickets for irrigation repairs, clean ups, and spray
Responds to customer request via email, text, or phone call (i.e. irrigation leaks and other needs as required). Determines customer’s ideal form of communication and uses it as required
Meets face to face with customers onsite or at their office on a regular basis to maintain customer interaction. Stops in or calls ahead as directed by the customer
Attends customer meetings when needed. (i.e. Board of Director meetings etc.) These meetings could occasionally be scheduled after-hours or weekends
Attends the daily huddle meeting with the operations team to ensure communication of daily activities
Attends weekly Enhancement Scheduling and Sales meeting. Reports any new sales updates at this meeting and ensures that sold enhancements are added to the production schedule
Meets with Field Operation Managers on sites when needed to ensure customers expectations are being met. Meets the Maintenance Crew on site during weekly service, if needed. It is the Account Manager’s responsibility to bring to the attention of the operations team the expectations of the customer. Invites FOM to customer meetings when needed
Sends annual proposals/letters such as Bagworm Letters, Annual Flower/Color estimates, and Snow & Ice Service Agreements and Snow & Ice Specification Checklists. Others as required
Sends annual landscape budgets to customers prior to 'budgeting season.' Usually starts around August each year
Sends annual contract renewals 30-45 days before the contract renewal date. Discusses the potential contract increase with the customer approximately 60 days before the renewal. This can be face to face or by phone conversation
Performs snow and ice watch duty in order to provide information for the operations team to mobilize appropriately for Snow and Ice services. Monitors winter weather/snowstorms by weather apps or local weather stations. When there is a high percentage of snow fall, drives a designated route to selected properties to provide snow accumulation amounts to the operations team. Due to the timing of snowstorms this usually occurs during evening, late night, and/or early mornings. Responds to customer’s snow related questions and/or concerns during a snow event
Qualification
Required
4-year College degree or equivalent is preferred but not required. Preferably a Business and/or Landscape Management Degree
Proficient in Windows 10 and earlier editions and latest editions in Microsoft Office applications; typing speed a minimum 65 wpm
Must have a valid and current driver's license
Any offer of employment is contingent upon passing a background check
Company
Green Summit Landscape Management LLC
With over 25 years of professional landscape management experience, Green Summit is built upon knowledge and expertise combined with excellent customer service.
Founded in 2015Albuquerque, New Mexico, USA
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase