Koble · 4 months ago
Financial Systems Technical Support Specialist
Lancaster, PA, US
Full-time
Hybrid
New Grad, Entry LevelKoble is a company dedicated to helping small to medium-sized enterprises manage and grow their businesses through ERP software and professional services. They are seeking a Financial Systems Technical Support Specialist to provide excellent service by supporting customers with their financial and inventory management software. The role involves handling technical support calls, managing support emails, troubleshooting issues, and maintaining client relationships.
AccountingEnterprise Resource Planning (ERP)Software
Responsibilities
Handle technical inbound support calls and tickets
Manage inbound support emails
Troubleshoot and resolve issues in financial modules of our ERP
Maintain and grow client relationships by providing support, training, information & guidance
Qualification
Required
Strong understanding of accounting/finance processes
Aptitude for technology, including strong Windows knowledge and PC hardware basics
Software technical experience
Basic to intermediate networking knowledge
Customer service/business process experience
Benefits
Remote working options
Health coverage option for individual and family
Dental, vision, short-term and long-term disability options available
SIMPLE IRA plan
Company
Koble
We are passionate about partnering with small businesses by providing an ERP platform and professional services to facilitate business growth because we believe the right systems lead to better business, more productive teams, and stronger communities
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
M
Mike Stoltzfus
CEO
Company data provided by crunchbase