Freshworks · 5 hours ago
Workplace Experience Lead
San Mateo
Full-time
Hybrid
Mid Level
$59.30/hr - $73.25/hr
4+ years expFreshworks is a company that builds uncomplicated service software to enhance customer and employee experiences. They are seeking a Workplace Experience Lead to elevate the workplace atmosphere in their San Mateo headquarters by creating an engaging environment and managing office operations effectively.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Own the front desk experience by greeting visitors and team members with warmth, professionalism, and care
Own the pulse of the office by planning monthly curated experiences and company-sponsored events
Continuously innovate the workplace experience by gathering feedback and launching fresh ideas
Partner with HR to ensure every new hire feels welcomed and supported on their first day
Coordinate SWAG programs and branded moments employees actually get excited about
Build strong partnerships with internal teams, vendors, and property management
Serve as a trusted go-to for employee needs, questions, and office support
Partner with internal teams and external vendors
Play a hands-on role in space planning and office expansion projects to support our growing footprint
Own the office budget across meals, snacks, events, and vendors
Manage the PO process and vendor onboarding from start to finish
Proactively resolve day-to-day office issues and track trends to drive ongoing improvements and enhance the workplace experience
Support a comfortable and well-maintained workplace by managing janitorial and maintenance work orders as needed
Manage office & kitchen inventory to keep things running smoothly
Work alongside workplace technology (room booking, AV, visitor systems, ticketing tools)
Help maintain a safe and secure environment by following building safety procedures and alerting the appropriate contacts whenever necessary
Keep team documentation and shared drives clean and organized
Qualification
Required
A bachelor's degree with a minimum of four years experience supporting office operations and employee engagement in a high-energy, fast-paced workplace
Exceptional organizational skills with the ability to manage multiple priorities simultaneously
Excellent interpersonal, communication, and customer service skills, with a flexible and positive attitude
Strong technical proficiency, including advanced knowledge of Google Workspace, Slack, Microsoft Office, Netsuite (or similar procurement platform)
Hands-on mindset with a willingness to take on tasks of all sizes
Preferred
First Aid/CPR training is a plus!
Benefits
Multiple options for dental, medical, vision, disability and life insurances
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-19
2026-01-17
womenentrepreneursreview.com
2026-01-11
Company data provided by crunchbase