Commerce Bank · 1 day ago
Dispute Specialist - BankCard
United States
Full-time
Remote
Entry, Mid Level
$21.40/hr - $24.50/hr
2+ years expCommerce Bank is dedicated to helping people find financial safety and success while fostering a strong community culture. The Dispute Specialist role involves performing dispute-related functions for various card types, assisting team members, and ensuring compliance with regulatory guidelines.
BankingFinanceFinancial Services
Responsibilities
Provide answers to low complexity questions about cases to assist new team members
Assist with documenting department procedures
Assist with training team members
Review and confirm validity of customer documents through research
Perform and review validity of commercial account administrators
Work all lines of business type of dispute cases and handle high dollar cases
Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing/reissuing accounts
Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
Report activity to card associations as needed
Process commercial card – boutique service requirements and assist authentication for call center when needed
Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
Manage incoming calls related to cases, queues, returned calls, status of account or case, internal departments, or outside agencies
Process stop payments in the associated systems
Perform other duties as assigned
Qualification
Required
Intermediate knowledge of the banking industry, including best practices
Basic understanding of regulations such Reg E, Reg Z, Visa, Mastercard, Card Act, and Soldiers and Sailors
Ability to learn and understand Commerce systems, platforms and card/deposit products
Ability to be proactive and ask questions, offer solutions and retain and apply information to future situations
Ability to exercise sound judgment when making decisions, including identifying and interrupting flagged issues
Ability to maintain professionalism with customers during difficult situations
Ability to extract necessary information to be able to thoroughly investigate a case
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Ability to research and provide solutions with the understanding of when to escalate issues
Ability to retain information and apply knowledge to multiple situations or scenarios
Ability to maintain a high degree of confidentiality
Proficient with Microsoft Outlook, Word, and Excel
Associate's degree in Business Administration or related field or equivalent combination of education and experience required
2+ years related customer service experience required
Preferred
1+ year banking and/or bankcard experience preferred
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
2026-01-03
Company data provided by crunchbase