Rutgers University · 4 hours ago
Senior Program Coordinator
Newark, NJ
Full-time
Hybrid
Mid, Senior Level
$68K/yr - $101K/yr
2+ years expRutgers University–Newark (RU-N) is an urban public research university seeking a Senior Program Coordinator to enhance student financial services. The role involves providing high-quality support for student billing, payment processing, and coordinating with various departments to ensure compliance and improve financial literacy among students.
EducationHigher EducationUniversities
Responsibilities
Delivering high-quality, student-centered support for tuition, fees, registration holds, billing, payments, refunds, and identity card services
Maintaining accurate student financial records, processing timely account adjustments, and ensuring consistent service delivery across multiple touchpoints
Using independent judgment and expert knowledge of university systems and policies to counsel students and families on financial obligations
Assisting with complex student account issues and collaborating with Financial Aid, Registrar, Housing, Dining, and Veterans Services
Supporting specialized billing scenarios (third-party billing, veteran benefits, tuition remission, summer/winter sessions, unemployment tuition waivers)
Accepting and processing in-person tuition payments, departmental deposits, and other financial transactions
Maintaining and reconciling a cash drawer, troubleshooting discrepancies, and ensuring accurate general ledger reporting
Assisting students with online payment systems, installment plans, and refund eligibility
Overseeing the issuance and replacement of Rutgers ID cards for students, faculty, and staff
Validating eligibility, operating card production equipment, troubleshooting technical issues, and coordinating with IT, Housing, Dining, and Campus Safety
Serving as a front-line escalation resource for high-level inquiries related to billing, holds, payments, and ID services
Providing daily support via walk-ins, appointments, virtual platforms, and email inquiries
Contributing to departmental and cross-functional projects, including self-appraisal evaluations, service delivery enhancements, website and communication updates, and training initiatives
Demonstrating strong problem-solving ability, customer service orientation, and a commitment to student success
Utilizing advanced technical, analytical, and communication skills in a fast-paced and evolving environment
Qualification
Required
Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices
Requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy
Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse backgrounds
Proven ability to work effectively as a team member
Ability to analyze and interpret data and make independent decisions
Ability to utilize good judgement when auditing student records to determine if refunds or additional billing is necessary
Must be able to attend student financial aid, student accounting, and registrar functions off campus and work weekends/evenings as required
Highly motivated, focused, and results oriented
Ability to meet expectations in a fast-paced and dynamic customer-oriented environment
Preferred
Two or more years of experience in student services environment
Preferred candidate would have some experience within higher education student services
Experience with general ledger reconciliation, Title IV compliance and financial policy adherence
Preference for candidates with knowledge of Rutgers University systems that include, Oracle Cloud Financial Management System, Tableau, Salesforce (CRM) but are not limited to, IMS, NSLDS, E-Administrator (HESAA), and ImageNow
Benefits
Medical, prescription drug, and dental coverage
Paid vacation, holidays, and various leave programs
Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
Employee and dependent educational benefits (when applicable)
Life insurance coverage
Employee discount programs
Company
Rutgers University
Rutgers University is an institution for higher education for doctoral and professional degree programs.
10001+ employees
H1B Sponsorship
Rutgers University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (237)
2024 (202)
2023 (177)
2022 (182)
2021 (181)
2020 (182)
Funding
Current Stage
Late StageTotal Funding
$27.84MKey Investors
Ferrero HazelnutNational Institute for Innovation in Manufacturing BiopharmaceuticalsNew Jersey Department of Environmental Protection
2024-11-15Grant· $0.16M
2024-04-09Grant
2024-03-26Grant· $0.1M
Leadership Team
Michele Norin
Sr. Vice President and Chief Information Officer
Jim Simon
Professor
Recent News
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