Inframark · 12 hours ago
Customer Service Supervisor
Inframark MUDs Grandway West, Katy, 2002 West Grand Parkway North, Suite 100, Katy, Texas, United States of America
Full-time
Onsite
Mid, Senior Level
5+ years expInframark is a leading company in water management, dedicated to providing clean and reliable water services to communities. The Customer Service Supervisor is responsible for managing call center representatives and processing customer inquiries and orders.
InfrastructureTransportationWaste ManagementWaterWater Purification
Responsibilities
Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
Fills out necessary paperwork associated with each transaction. Generates reports as needed
Refers service failure complaints to designated departments for investigation
Inputs information regarding inspections and payments
Prepares basic correspondence with customers
May be responsible for maintaining a cash drawer and processing cash payments
Other duties as assigned
Qualification
Required
High School Diploma or GED
5-year related experience
Basic proficiency with Microsoft Office applications & internet
Ability to work with basic office equipment & phone systems
Ability to work with numbers, including calculations & cash handling
Ability to type 35 WPM, including Alpha-numeric keys & 10 key-machine
Basic map reading ability
Ability to read meters
Working knowledge of billing & payment processing
Communicates clearly & professionally
Contributes to a positive internal & external customer experience
Willing to help others
Maintains composure in challenging situations
Pays attention to detail
Identifies & solves problems
Escalates issues accordingly
Checks work for quality
Works well with supervision
Takes projects to completion
Follows all company policies & SOPs
Manages multiple tasks
Demonstrates a positive attitude
Acts in accordance with company vision, mission & values
Takes accountability for own performance
Willing to take on additional assignments
Sitting, standing, walking, bending and lifting are required to perform job responsibilities
Must occasionally lift and move up to 20 lbs
Benefits
Health, dental, and life insurance
401(k) plan
Paid time off
Sick leave
Holidays
Wellness plan
Company
Inframark
Inframark is an Water Infrastructure Operations and Infrastructure Management Services.
1001-5000 employees
H1B Sponsorship
Inframark has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2020-12-21Acquired
Leadership Team
O
Ozong Etta
Chief Financial Officer
Recent News
Company data provided by crunchbase