Plunkett's Pest Control · 7 hours ago
Residential Client Service Specialist
Columbus, OH
Full-time
Onsite
Entry, Mid Level
$19/hr - $23/hr
2+ years expPlunkett’s Pest Control is a family-owned company with over 110 years of service in the Midwest, providing pest and wildlife management solutions. The Client Service Specialist II manages residential customer interactions, including sales, scheduling, and billing, while ensuring a high-quality customer experience.
Facility ManagementProfessional Services
Responsibilities
Manage inbound customer interactions via phone and email
Conduct consultative sales conversations, including needs assessment, service recommendations, pricing discussion, and closing
Accurately schedule residential pest control and wildlife service appointments, ensuring correct service type, timing, and account details
Communicate payment expectations clearly and professionally, including discussing balances, resolving basic billing questions, and supporting client collection efforts
Document customer interactions clearly and thoroughly in CRM systems to support service delivery, billing, and collections
Provide backup support for wildlife service inquiries, sales, scheduling, and payment processing within established service guidelines
Meet call quality, documentation, productivity, and collections-related performance standards in a fast-paced contact center environment
Qualification
Required
Minimum of 2 years of experience in a customer service or contact center role requiring regular use of CRM or ticketing systems
Strong soft skills, including empathy, active listening, and professional assertiveness
Demonstrated consultative selling ability
High attention to detail, with a strong emphasis on scheduling accuracy
Ability to remain calm and solution-focused during complex or emotionally charged interactions
Ability to type efficiently and accurately while documenting customer interactions in real time (minimum 40 WPM)
Proficiency with Microsoft Office and CRM-based systems
High school diploma or equivalent and authorization to work in the U.S
Benefits
Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability, and 401(k)
Paid training, ongoing development, and internal career opportunities
Company
Plunkett's Pest Control
Plunkett's Pest Control company engages in pest management programs.
501-1000 employees
Funding
Current Stage
Late StageRecent News
Pest Management Professional
2024-05-05
Company data provided by crunchbase