DRH Insurance Group · 4 days ago
Licensed Bilingual Insurance Customer Service
Grand Prairie, TX
Full-time
Onsite
New Grad, Entry LevelDRH Insurance Group is a welcoming and supportive insurance agency based in Dallas, Texas, seeking a Licensed Bilingual Insurance Agent. This role involves delivering exceptional customer service, educating clients on their insurance policies, and ensuring they feel informed and secure in their coverage.
Insurance
Responsibilities
Deliver outstanding customer service by addressing policyholder questions and concerns with professionalism, patience, and clear communication
Educate clients on their insurance policies, coverage options, and billing details to ensure understanding and confidence
Accurately process policy updates, endorsements, and cancellations in a timely manner
Resolve customer issues and complaints efficiently while maintaining a high level of customer satisfaction
Manage incoming calls and emails, providing prompt, courteous, and professional responses
Assist licensed agents with administrative support and client follow-up as needed
Actively contribute to a positive, collaborative, and team-oriented office environment
Qualification
Required
Active Texas Property & Casualty Insurance License (required)
Bilingual fluency in Spanish and English, both verbal and written (required)
Proven customer service experience, with a preference for experience in the insurance industry
Strong communication skills with the ability to build rapport and trust with clients
A customer-focused mindset with a passion for problem-solving and helping others
Comfortable using office technology, including CRM systems and standard business software
Ability to work independently, stay organized, and manage priorities effectively in a fast-paced office setting
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Paid Time Off (PTO)
Weekly Team Meetings
Team Building Events
Appreciation Lunches
Home/Work Life Balance
Business Casual Attire
Paid Holidays
Collabrative Work Enviornment
Monthly Bonus Oppurtunites
Community Involvement
Company
DRH Insurance Group
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase