Ensemble · 1 day ago
Community Manager
Fort Worth, TX
Full-time
Onsite
Entry, Mid LevelEnsemble Coworking is a community-driven workspace designed for entrepreneurs and remote professionals. The Community Manager will be responsible for enhancing member experience, fostering relationships, and ensuring a welcoming environment while balancing hospitality and sales.
Executive Offices
Responsibilities
Be a consistent, welcoming presence in the space throughout the day
Greet members and guests warmly and professionally
Build genuine relationships with members and repeat guests
Conduct regular member check-ins to support satisfaction and retention
Observe the space and proactively address concerns before they escalate
Provide tours to prospective members
Communicate membership options clearly and confidently
Follow up with prospects and guide them through the decision process
Support new member sign-ups and transitions into the space
Lead the relational onboarding experience for new members
Introduce new members to other members and staff
Ensure new members feel oriented, informed, and comfortable from day one
Foster connections between members in natural, authentic ways
Protect the tone and culture of the space
Serve as a calm and steady presence during busy or transitional periods
Observe community dynamics and proactively strengthen engagement
Contribute to a positive, inclusive, and respectful culture
Serve as the primary point of contact for basic day-to-day IT and security needs
Assist with mail handling when coverage is required or when the Operations Coordinator is not on site
Coordinate with the Operations Coordinator and support team to ensure smooth daily operations
Escalate operational or facility issues appropriately and in a timely manner
Communicate member needs and feedback to leadership
Escalate concerns appropriately and in a timely manner
Collaborate with the Operations Coordinator and support team to ensure a smooth daily experience
Qualification
Required
Experience in hospitality, community management, customer experience, sales, or another people-facing role
Strong interpersonal and communication skills
Energized by face-to-face interaction throughout the day
Sales confidence and consistent follow-through
Emotionally intelligent, calm, and grounded under pressure
Organized, dependable, and proactive
Ability to manage multiple conversations and priorities in a dynamic environment
Good working knowledge of workplace technology, including Google Workspace and common business tools
Comfortable learning and adapting to new systems, tools, and processes
Ability to lift up to 20 pounds occasionally and assist with light physical tasks as needed
Comfortable working in a small team where responsibilities occasionally overlap
Professional, warm, and service-oriented mindset
Preferred
Coworking, hospitality, real estate, retail, or membership-based experience is a plus, but not required
Company
Ensemble
Ensemble is a collaborative business community and coworking space located just minutes from downtown Ft. Worth in the Near Southside.
Founded in 2016
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase