City National Bank · 11 hours ago
SSG Operations Specialist II
Charlotte, NC
Full-time
Onsite
Mid Level
$28.58/hr - $45.66/hr
4+ years expCity National Bank is a subsidiary of Royal Bank of Canada, known for its commitment to integrity and community. The SSG Operations Specialist II is responsible for executing key operational functions related to defaulted or problem consumer and commercial accounts, ensuring compliance and operational efficiency within the loan servicing process.
BankingFinanceFinancial Services
Responsibilities
Conduct detailed validation reviews of defaulted loan accounts to ensure completeness and consistency of records
Review loan documentation (e.g., notes, collateral, guarantees, payment history) for accuracy and readiness for next-step processing
Confirm that loan status, default stage, and borrower information are correctly reflected in systems
Accurately input, update, and transfer account data between core systems and default platforms
Validate data mapping and record integrity post-transfer
Perform exception handling and escalate data mismatches or gaps
Complete assigned administrative tasks, including mail coordination, document imaging and system updates meeting established service level agreements
Coordinate internal and external mail processing related to default accounts, including notices and legal correspondence
Ensure all relevant documents are properly, scanned, indexed and stored in the imaging system
Perform periodic portfolio quality reviews to identify inconsistencies, compliance gaps, or operational risks
Support the development of tracking tools, checklists, and reporting mechanisms for portfolio
Assist in special audits, exception reporting, and process clean-up projects
Ensure adherence to company policies, regulatory requirements (e.g., FDIC, OCC, CFPB), and internal control standards
Maintain confidentiality and security of borrower and company information
Identify process improvement opportunities and recommend workflow enhancements
Providing guidance, training and assisting with audit reviews if needed
Other duties as assigned by management
Qualification
Required
H.S. Diploma required
Minimum 4 years of recent loan operations, servicing, or default experience
Minimum 4 years of administrative/office clerk experience
Preferred
Ability to identify and resolve problems in a timely manner
Strong attention to detail and accuracy
Ability to maintain high levels of performance, especially in stressful situations
Excellent written and verbal skills
Excellent organizational skills
Ability to multi-task and work in a deadline driven environment
Ability to coach and develop colleagues on process and how to execute effectively
Strong knowledge of federal/state regulatory policies and procedures
Proficient PC skills, including Microsoft Office and Loan Origination systems
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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