American Freedom Insurance Company · 18 hours ago
Bilingual Customer Service Representative (Spanish)
Mount Prospect,IL,US
Full-time
Onsite
New Grad, Entry LevelAmerican Freedom Insurance Company is seeking a Bilingual Customer Service Representative to be the first point of contact for customers. The role involves assisting customers with inquiries, reporting claims, and ensuring a positive experience through excellent service and efficient data entry.
Insurance
Responsibilities
Answer Calls & Assist Customers: Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance
New Claims Reporting: Help customers start their claims journey with efficiency and empathy
Data Entry: Accurately gather and enter confidential information into our systems
Deliver Excellent Service: Uphold AFIC's commitment to quality, leaving customers with a positive experience
Qualification
Required
Fluent in Spanish and English
Strong attendance and dependability
Experience in customer service, call centers, or collections
Detail-oriented with clerical or data entry experience
Excellent communication and phone skills
Comfortable with multi-tasking in a fast-paced environment
Solid PC skills and a typing speed of at least 30 wpm
High school diploma or equivalent
Preferred
Insurance experience is a plus!
Benefits
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans
Dental and vision coverage
Access to telemedicine services
Holiday pay
PTO
Paid training
State licensing reimbursement
Opportunities for advancement
Employee referral bonuses
Company
American Freedom Insurance Company
An Insurance Company.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase