Yancey Bros. Co. · 20 hours ago
Shop Service Supervisor
McDonough, GA, US
Full-time
Onsite
Mid, Senior Level
3+ years expYancey Bros. Co. is a long-established Caterpillar equipment dealer in Georgia, dedicated to providing high-quality sales, parts, and service. The Shop Service Supervisor is responsible for overseeing technicians, ensuring productivity and customer satisfaction while maintaining a safe working environment and managing financial performance.
Machinery
Responsibilities
Review Tech career development with Technicians and set goals for next level of advancement, monthly meetings
Stay highly engaged with existing Tech force to ensure tech force is motivated, productive, and efficient
Evaluate repairs throughout the repair process to ensure the customer receives a quality repair
Work with lead techs to set expectations to insure customer commitments are kept
Inspect repairs to ensure repair quality, daily and at completion
Reviews work orders as needed with CSR and service coordinator
Evaluate and determine warranty, policy, and rework decisions on repairs
Communicate with specialty shops to maintain timelines and customer expectations
Schedule heavy haul component moves, communicate with specialty shops detailed info, and manage repair timeline
Handle personnel issues to include verbal and written reprimand where required
Manage WIP, have daily discussions with Service Coordinators to ensure jobs are closed < 3 days of last labor
Order shop supplies and necessary tooling
Manage shop porter, review work performed and assign new tasks as needed
Manage yard coordinator, review, and inspect to ensure processes are being followed
Manage wash bay tech, review, and inspect to ensure processes are being followed
Participate in required safety program, and work in a safe manner
Additional duties as assigned by manager
Qualification
Required
Minimum of 3 to 5 years of industry experience
Prior supervisory experience
Possess the necessary problem solving skills to meet the needs of our customers and employees
Excellent people skills with customer service experience
Excellent organizational and communication skills
Preferred
Specific industry experience or an equivalent degree
Benefits
Aggressive compensation levels
Technician tool allowances
Full medical, vision and dental coverage
Employee wellness programs
Paid vacations
Individual Bonus Opportunities Available
401k Plan Strong Company Match
Employee Profit Sharing
Financial Wellness Coaching
Medical, Vision, Dental Insurance
Prescription Drug Coverage
Flexible Spending Accounts
Short & Long Term Disability
Group Life Insurance
Paid Holidays
Paid Sick Leave
Tuition Reimbursement
Ongoing Training
Advancement Opportunities
Company
Yancey Bros. Co.
Since 1914, the employees of Yancey Bros. Co.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tate Anderson
Chief Financial Officer
Jennifer Kozel, CHRO
Chief Human Resources Officer
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