NEOGOV · 14 hours ago
Senior Systems Technician
Police Department - 600 10th Street Modesto, CA
Full-time
Onsite
Mid, Senior Level
$38.50/hr - $49.13/hr
2+ years expNEOGOV is seeking a Senior Systems Technician to support the City of Modesto's Police Department. This role involves leading tech support operations, troubleshooting systems, and overseeing staff to ensure efficient service delivery in various technical domains.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Plan, prioritize, and review the work of staff assigned to a variety of help desk support duties
Develop schedules and methods to accomplish assignment ensuring work is completed in a timely and efficient manner
Provide and coordinate staff training; work with employees to correct deficiencies
Participate in evaluating the activities of staff, recommending improvements and modifications
Research and evaluate new advances in personal computer hardware and software; develop recommendations for management review that are in accordance with department goals and objectives
Troubleshoot and perform minor maintenance on personal computer hardware, software, printer, and network related problems; resolve issues related to communications, GIS map/data maintenance, or web page maintenance
Coordinate and oversee projects involving desktop and related equipment and system deployment
Assist in the installation, troubleshooting, maintenance, upgrades, and administration of LAN/WAN
Monitor the overall performance of the network operating systems and communications software; resolve problems, as required
Diagnose and resolve problems regarding hardware, applications, network connectivity, and operating systems; dispatch service to provide advanced level support, as necessary
Maintain and track new computer, hardware inventory; maintain database of information technology related inventory
Receive, enter, and track end user problem and resolution; ensure problems are resolves in a timely manner; prepare status report of completed service items
Provide City-wide training for hardware, software, and/or applications
Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service
Observe and maintain a safe working environment in compliance with established safety programs and procedures
Qualification
Required
Two years of journey experience similar to the Systems Technician II with the City of Modesto
High School diploma or GED equivalency
Possession of, or the ability to obtain, a valid California driver's license
Principles and practices of technical and functional supervision and training
Basic principles of project management
Local Area Network (LAN) and Wide Area Network (WAN) concepts, terminology, and operating systems
Principles and techniques of computer systems analysis and programming
Principles of information systems security
Computers, information systems, Internet technologies, and applicable to specialized concepts related to Systems, Help Desk, GIS, or Web
Concepts of GIS, Global Positioning Systems, automated mapping systems, and database management
Pertinent federal, state, and local laws, codes, rules, and regulations
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases
Provide technical and functional supervision over assigned staff; effectively train staff
Perform the most complex duties related to troubleshooting, configuring, performing repairs, and installing computer and server hardware/software
Effectively manage assigned projects
Use initiative and sound, independent judgment within established guidelines
Prioritize work and coordinate several activities simultaneously
Work with vendors to resolve application issues
Establish and maintain effective working relationships with those contacted in the course of work
Communicate clearly and concisely, both orally and in writing
Operate office equipment including computers and supporting word processing, spreadsheet, and database applications
Preferred
Possession of Microsoft certifications are desirable
Benefits
PUBLIC EMPLOYEES' RETIREMENT SYSTEM: CalPERS enrollment in either the 2% @ 60 or the 2% @ 62 formula is dependent on eligibility, as per AB 340. Employee pays the full member contribution. Retirement benefit is based on the employees three year final compensation average. The City does not participate in Social Security except for the required 1.45% Medicare contribution by both the City and the employee (applies to employees hired after 4-1-86).
HOLIDAYS: 12 paid holidays per year plus 8 hours holiday credit.
MANAGEMENT LEAVE: 80 hours per year for positions exempt from overtime.
VACATION: Accrued at the rate of two weeks during the first year, increasing to five weeks during the 21st year of service.
SICK LEAVE: Accumulated at 8 hours per month, 96 hours per year. Employees may accumulate up to 2,200 hours.
MEDICAL INSURANCE: Health, dental and vision coverage is provided. The City's monthly contribution to health, dental and vision benefits is based on a three-tier system as follows: $ 2,110.00 Employee + Family $ 1,494.00 Employee + 1 Dependent $ 748.00 Employee Only $ 450.00 Opt Out The employee pays the balance. An employee who opts out of health coverage receives the amount noted above minus dental and vision premium on their paycheck and treated as taxable income. Dental and vision coverage continuation is available upon retirement.
DEFERRED COMPENSATION: With a matching contribution by the employee, the City will contribute 1.5% of salary, increasing to 2.5% at 9+ years of service, to a voluntary 457 Plan.
RETIREE HEALTH SAVINGS ACCOUNT (RHS): $2,880 initial deposit provided upon completion of a two (2) year vesting period. After initial contribution, the City shall contribute $130 per month.
LIFE INSURANCE: Coverage in the amount of $120,000 is provided by the City. Supplemental coverage is available at employee cost.
DISABILITY INSURANCE: Coverage is provided by the City, at City cost. This benefit pays 66 2/3% of the first $12,000 per month in salary.
EDUCATIONAL INCENTIVE: Master's Degree Pay in the amount of 5% of salary. Bachelor's Degree Pay in the amount of 2.5% of salary.
BILINGUAL INCENTIVE LEAVE: Employees who pass a review panel and are needed in this capacity by the department, will receive 3 hours of Bilingual Leave Time per pay period into their Compensatory Time Off (CTO) balance.
LONGEVITY PAY: 2.5% of salary at 10 years of service.
SECTION 125 PLAN: Providing for pre-tax deductions for employee-paid health premium and dependent care costs.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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