Maiden Home · 22 hours ago
Sales Support Associate
New York, NY
Full-time
Onsite
Mid Level
$70K/yr - $80K/yr
3+ years expMaiden Home is a leader in luxury home furnishings, seeking a Sales Support Associate to assist the sales team with large residential and contract orders. The role focuses on ensuring exceptional service for trade clients throughout the order process and involves collaboration with various teams to drive efficiency and uphold high customer service standards.
E-CommerceE-Commerce PlatformsRetail
Responsibilities
Support for Sales Team: Assist the outside sales team with managing large contract and residential projects, ensuring timely and accurate processing, and providing proactive follow-up with clients
Order Coordination: Collaborate with design and production teams to ensure both contract and residential orders are executed flawlessly, from order entry to delivery, including managing timelines, inventory availability, and special requests
Client Communication: Serve as the secondary point of contact for clients, offering friendly, professional, and timely communication throughout the sales and order fulfillment process
Order Documentation: Ensure all contract and residential orders are well-documented, providing clear and concise details for internal teams and clients
System Management: Leverage Maiden Home's CRM and other software tools (e.g., Kustomer) to track order progress, update client records, and ensure accurate sales data is available for reporting and analysis
Product Knowledge: Become an expert on Maiden Home’s product offerings, including details on materials, construction, design, and customization options to effectively support the sales team and provide resources to clients
Sales Reporting & Analysis: Assist in compiling and reviewing sales reports to track large contract and residential project performance, identifying trends, opportunities, and areas for improvement
Problem Solving: Resolve any order-related issues, discrepancies, or delays promptly and professionally, maintaining a positive customer experience
Internal Collaboration: Work cross-functionally with the operations, design, and logistics teams to ensure a smooth end-to-end process for both contract and residential orders, providing support wherever necessary
Trade Event Support: Assist with organizing and executing industry events, trade shows, and other sales-related initiatives as needed
Inbound Project Scoping: Scope inbound large contract and residential projects or inquiries to evaluate client needs, ensuring the right products and services are matched, and then introduce the appropriate sales team members based on region and project specifics
Inventory Management: Provide logistical assistance with product sit tests, vignette set ups etc
Qualification
Required
3+ years in sales support, ideally in a luxury or high-end home furnishings environment. Experience with large contract orders is highly preferred
Proven ability to manage multiple projects and deadlines in a fast-paced environment
Strong written and verbal communication skills, able to effectively represent the brand voice
Exceptional organizational skills with a keen attention to detail
Strong problem-solving skills and a 'can-do' attitude
Ability to thrive in a collaborative, team-oriented environment
Proficiency with CRM software
Sales Acumen: Strong understanding of the sales process, including the ability to assist with order fulfillment, client relations, and post-sale support
Customer Focused: A client-first mentality with the ability to manage and prioritize multiple requests from design clients
Preferred
Education: Bachelor's degree in Business, Marketing, Design, or a related field preferred
Company
Maiden Home
Maiden Home is an e-commerce platform that provides custom furniture.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.73M2019-12-26Seed· $0.73M
Leadership Team
N
Nidhi Kapur
Founder & CEO
Recent News
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