FamilyWell Health · 5 hours ago
Lead Care Coordinator
United States
Full-time
Remote
Mid, Senior Level
3+ years expFamilyWell is the first digital health company in the U.S. to provide tech-enabled perinatal behavioral health services through an evidence-based Collaborative Care Model. The Lead Care Coordinator role is designed to bridge clinical excellence and operational scale, involving team leadership and direct patient care responsibilities.
ConsultingHealth CareHealth DiagnosticsMental Health
Responsibilities
Manage daily operations for the Care Coordinator team, ensuring seamless integration with partner clinics and strict adherence to CoCM protocols
Direct a growing team of reports; synthesize weekly KPI reports (patient engagement, clinical outcomes, and throughput) to identify trends and provide actionable feedback
Partner with Product and Engineering teams to leverage technology that automates administrative friction, optimizes caseload-to-staff ratios, and enhances patient reach
Act as the primary escalation point for complex patient cases, unblocking care barriers and fostering a culture of continuous clinical improvement
Maintain a targeted clinical caseload, conducting Intake Assessments and providing evidence-based therapeutic interventions
Serve as the primary Care Coordinator for key partner clinics to maintain a 'boots on the ground' perspective of the provider experience
Oversee the staff urgent line, providing immediate clinical guidance and triage for FamilyWell providers and partner clinic staff during acute patient crises
Qualification
Required
Active Independent Licensure: Must hold a valid, unrestricted state license to practice independently (e.g., LCSW, LMHC, LPC, or LMFT)
Team Management: 3+ years of experience in a clinical leadership or supervisory role, with a focus on managing performance metrics and clinical quality
Operational Engineering: Demonstrated ability to design and optimize clinical workflows
Data Literacy: Comfortable synthesizing weekly KPI reports (e.g., patient throughput, engagement rates, and clinical outcomes) to drive team performance
Crisis Supervision: Experience managing clinical urgent lines or providing real-time triage guidance for acute psychiatric crises
Preferred
Preferred States: Current licensure in MA, CT, or TX is highly preferred
Experience partnering with Product or Engineering teams to automate administrative tasks is a major plus
Benefits
Health insurance
PTO
Equity
Company
FamilyWell Health
Integrated mental health services for pregnant & postpartum patients.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$13.3MKey Investors
New Markets Venture Partners.406 VenturesSpringboard Enterprises
2025-11-18Series A· $8M
2024-02-27Seed· $4.3M
2023-09-13Non Equity Assistance
Leadership Team
Jessica (Schiffman) Gaulton MD, MPH
Chief Executive Officer at FamilyWell
Recent News
2025-11-27
Behavioral Health Business
2025-11-21
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