Gracious Hospitality Management · 7 hours ago
Model Host
Las Vegas, Nevada, United States
Full-time
Onsite
Entry Level
$25/hr - $30/hr
1+ years expCOTE is a unique dining venue that combines Korean Barbeque with classic American Steakhouse elements. The Model Host role is responsible for providing exceptional service, greeting and seating guests, and ensuring the smooth operation of the front desk and guest flow in an elegant atmosphere.
Food and BeverageRestaurantsSnack Food
Responsibilities
Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks
Pose for photos as requested by management, appear in uniform or designated apparel for promotional activities at or away from the venue
Participate in marketing, publicity or media materials
Maintain an elegant, refined, appearance that aligns with the venue’s upscale image
Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms
Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times
Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table
Precisely informs customers of waiting times and respects the order of arrival of customers
Ensures customers are rapidly and effectively cared for
Sets host stand for service, ensuring all resources (pens, paper, business cards etc.) are stocked
Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc
Performs routine table and bathroom checks
Maintains all tools of the position
Updates all table statuses to the podium throughout service
Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning
Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times
Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers
Communicates with management in real time when there are seating delays or unsatisfied customers
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team
Performs Google searches and keeps thorough and up-to-date profiles on all customers and reservations
Reports to each scheduled shift on time, in uniform, and ready to work
Responsible for training new employees as assigned
Assists other stations or areas of the restaurant when requested by management
Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team
Books customer reservations to the satisfaction of the customer and capacity of each restaurant
Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team
Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations
Assists other stations or areas of the restaurant when requested by management
Qualification
Required
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English
Must be reachable by email and able to communicate via phone as well
Communicates information effectively and efficiently
Excellent organizational skills and attention to detail
Possesses a positive, results-oriented, team-player mentality
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
Ability to work under pressure and maintain professionalism when working under stress
Knowledge of workplace safety procedures and local Department of Health standards
Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs
Must be of legal age to serve alcohol
Certification for responsible alcohol service or the ability to obtain within 6 months
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
Ability to execute steps of service in adherence with company policy
Excellent interpersonal and customer service skills
Excellent communication with management and teammates
Ability to operate phones
Preferred
1+ years of similar Model experience preferred
Benefits
Structured, generous compensation for all positions
Comprehensive Medical, Dental, and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Employee Dining Discounts
Paid Time Off
Company
Gracious Hospitality Management
Hospitality management company of Michelin-starred COTE New York and COTE Miami.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kent Krekorian
CFO
Alejandro Munoz-Suarez
Chief Operating Officer
Company data provided by crunchbase