Public Health Solutions · 2 weeks ago
Social Care Navigator
New York, NY, US
Full-time
Hybrid
Entry Level
1+ years expPublic Health Solutions (PHS) is a non-profit organization focused on improving health equity for marginalized communities. They are seeking an experienced Social Care Navigator to connect vulnerable Medicaid populations in New York City with community-based social supports, using a referral technology platform to assess needs and facilitate access to services.
CommunitiesHealth CareMedicalService Industry
Responsibilities
Conduct outreach to Medicaid populations residing in the SCN’s region (Brooklyn, Manhattan, Queens) and utilize a standardized screening tool to assess their health-related social needs
Assess client eligibility for a range of services and refer to appropriate community-based social supports
Leverage your social services experience and expertise to determine the most suitable resources and service providers for clients based on their needs, eligibility and preferences
Develop and maintain an in-depth knowledge and understanding of the range of services (including eligibility criteria) available in both the SCN and existing local social services infrastructure
Follow-up with clients to confirm health-related social needs have been addressed
Receive training on the SCN data and IT platform and navigate the workflow efficiently to screen and refer Medicaid populations to SCN services
Carefully document outreach, screening, and referrals in the SCN data and IT platform, following defined network policies and procedures
Inform SCN learnings based on client experiences and insight about Medicaid population needs
Provide feedback on workflows and assist with troubleshooting to improve SCN effectiveness
Participate in network partner engagement meetings, staff / team meetings, mentoring meetings, planning meetings and others, as requested
Work closely with Navigator Supervisor to support the team in developing / revising screening and navigation workflows and implementing process improvements that enhance SCN effectiveness
Identify and prepare participant success stories to demonstrate SCN impact and promote the network
Provide support for team training and productivity reporting, as requested by the Navigator Supervisor
Other duties as requested by the Navigator Supervisor
Qualification
Required
1-2 years' experience working in a care navigation / coordination / intake capacity, specifically within the human services sector and/or equivalent
High degree of self-organization and ability to work independently
Demonstrated experience in identifying and solving problems in a constructive way
Excellent communication and listening skills with the ability to put clients at ease and show empathy
Ability to rapidly navigate workflows within a technology platform
Ability to work remotely, over the phone, as needed
Ability to communicate effectively in-person, via email and/or phone with providers, network clients and community-based partners, as needed
Knowledge and experience working with vulnerable populations
Enthusiasm for assisting New Yorkers of diverse backgrounds
Eager to learn more about the NYC social services landscape including local resources and services available to those in need
Preferred
Bachelor's degree with coursework in community health preferred
Benefits
Hybrid Work Schedule.
Generous Paid Time Off and Holidays.
An attractive and comprehensive benefits package including Medical, Dental and Vision.
Flexible Spending Accounts and Commuter Benefits.
Company Paid Life Insurance and Disability Coverage.
403(b) + employer matching and discretionary company contributions.
College Savings Plan.
Ongoing trainings and continuous opportunities for professional growth and development.
Company
Public Health Solutions
Public Health Solutions provides medical and health research association services.
501-1000 employees
H1B Sponsorship
Public Health Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$0.64M2008-10-31Series Unknown
2006-07-10Series A· $0.64M
Leadership Team
Cassaundra Howell
Chief Operating Officer at Public Health Solutions
Recent News
2025-11-28
2025-11-24
Company data provided by crunchbase