Lighthouse · 5 hours ago
Tech Support Engineer
Denver Metropolitan Area
Full-time
Hybrid
Mid Level
$86K/yr - $96K/yrLighthouse is on a mission to disrupt commercial strategy for the hospitality industry with an innovative platform. They are seeking a Tech Support Engineer to manage IT operations for the US region, providing hands-on and remote support to teammates, and ensuring smooth technology experiences in their Denver office.
Hospitality
Responsibilities
Own the full IT lifecycle for our US team, from onboarding new hires with necessary devices and accounts to handling offboarding procedures
Deliver timely and effective hands-on IT support for our Denver office and remote support for other US-based colleagues, managing local office tech like printers, networks, and AV equipment
Ensure our all-hands meetings and important company gatherings run smoothly by setting up and maintaining conference room AV equipment
Proactively identify opportunities to improve our IT environment, documenting procedures, maintaining our internal knowledge base, and implementing best practices
Manage our fleet of MacBooks and iPhones for the US region, including configuration, wiping, and reinstallation using our MDM solution
Act as the "eyes and ears" of the central Tech Support team in the US, providing valuable feedback and insights to improve our global IT operations
Qualification
Required
You are comfortable working in a MacOS environment
You have proven experience in a hands-on IT Support role, ideally in a fast-paced, dynamic environment like a startup or scale-up
You are a driven, proactive, and self-sufficient individual who takes initiative and thrives on finding solutions to any problem that comes your way
You are a constructive team player with excellent communication skills, capable of collaborating effectively with teammates across different time zones
You possess a 'can-do' attitude, natural curiosity, and a drive to learn and solve complex problems
You are expected to work from our Denver office on a hybrid basis, with a minimum of 3 days per week to provide essential on-site support
Preferred
Experience with office technology such as Google Meet, AV equipment, and printer support
Knowledge of Mobile Device Management (MDM) solutions like Jamf
Familiarity with ticketing systems like Jira or Zendesk
Benefits
Flexible time off: Autonomy to manage your work-life balance.
401k matching: Up to 4%.
Health insurance: Two Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA.
Vision and Dental Insurance: Dental Buy-up plan option, 50% company contributions to premiums for both employees, dependents and spouses for both.
Employee Assistance Program: 100% confidential and free.
Employer paid Short Term Disability + $50,000 Life Insurance
Parental leave: 12 weeks of company paid primary caregiver leave, 3 weeks of company paid secondary caregiver leave, $1,500 new parent bonus, and 4 week flexible return to work plan.
Wellbeing support: Subsidized ClassPass subscription.
Referral bonus: Earn rewards for bringing in new talent.
Company
Lighthouse
Lighthouse is the leading commercial platform for the travel & hospitality industry.
Founded in 2012
501-1000 employees
H1B Sponsorship
Lighthouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (3)
2022 (5)
2021 (11)
2020 (1)
Funding
Current Stage
Late StageRecent News
thesaasnews.com
2024-11-24
2024-11-20
Company data provided by crunchbase