SAIC · 12 hours ago
Unified Communications (UC) Engineer
Arlington, VA
Full-time
Onsite
Senior Level
5+ years expSAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs, where the Unified Communications (UC) Engineer will develop solutions to complex engineering problems and contribute to specific engineering programs and projects.
Information TechnologySecurityService IndustrySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Perform complex system designs, development, and integration from the start of a system’s life cycle to the end
Oversee complex infrastructure including installing, configuring, testing, and maintaining operating systems, application software, and system management tools
Perform complex systems modeling, simulation, and analysis
Perform continual maintenance and provides complex solutions for security, backup, and redundancy problems
Prepare and maintain documentation for processes and procedures related to engineering projects
Maintain current knowledge of rapidly changing technology
Collaborate with customer management staff and management to coordinate and implement system level changes and activities, demonstrate the ability to make rational and objective judgments based on facts, information, and company procedures. Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and considers risks and alternatives
Take ownership of support issues and work towards successful resolution with customers
Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice operations and collaboration tools
Manage projects related to the deployment of new collaboration tools like Telephony infrastructure, including Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Agent Desktop for Cisco Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems
Qualification
Required
Secret clearance or above
Bachelor's degree and six (6) years or more of related experience; Master's degree and four (4) years or more experience
5+ years of related systems engineering experience in Unified Communications
Strong understanding of Unified Communications design, requirements, and functions
Expert-level technical proficiency in Unified Communications system administration
Experience with various collaboration tools such as Cisco Jabber and/or Microsoft Teams, Call Manager 12.5 or higher, with expert-level proficiency in utilizing Bulk Administration Templates and Tools
Coordinate with source data custodians to understand the data required for specific requirements
Conduct integration proof of concept testing as required
Provide weekly status reports to managers and stakeholders
Strong expertise in WAN network facilities and protocols
Demonstrated attention to detail and a logical approach to manipulating large data sets
Preferred
Expert-level proficiency in MS Excel and other data manipulation tools to logically sort, reference, analyze, and correlate data from multiple non-standard sources
Develop and execute detailed Standard Operating Procedures (SOPs) and documentation in the areas of Unified Communications Engineering
Excellent interpersonal, oral, and written communication skills
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Robert Fecteau
IT Advisor to CEO
Prabu Natarajan
Chief Financial Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
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