Multiplier · 4 hours ago
Health Insurance Benefits Specialist
United States
Full-time
Remote
Mid, Senior Level
2+ years expMultiplier is a global HR and Employer of Record platform simplifying employee benefits delivery for distributed teams. As a Benefits Support Specialist, you will be the first line of support for clients and employees using the benefits platform, managing inquiries related to coverage details, claims, and policy status.
ComplianceEmploymentHuman ResourcesSaaSSoftware
Hiring Manager
Melita Noronha
Responsibilities
Respond to client and employee queries on benefits coverage, enrollment status, claims process, and document access via email, chat, or support tools
Educate users on how to use the platform to view benefits, add dependents, request top-ups, or download policy details
Troubleshoot user-reported issues and coordinate with internal teams (Policy Ops, Product, Engineering) for resolution
Track support tickets using helpdesk tools (e.g., Zendesk)
Categorize, escalate, and follow up on tickets based on defined SLAs
Maintain internal records of customer interactions, resolutions, and learnings
Offer guidance on available plans (health, life, travel, wellness), eligibility, and usage scenarios
Understand high-level coverage differences across plans and countries
Communicate claim timelines, exclusions, and key insurer processes
Interpret master policy documents and explain relevant coverage terms and procedures to clients and employees
Coordinate with the Policy Operations team to verify enrollment or billing status before responding
Share user feedback with Product and CX teams for ongoing improvements
Help build and maintain internal knowledge bases and FAQs
Qualification
Required
Bachelor's degree in HR, Insurance, Communications, or any customer-focused discipline
2–8 years of experience in customer support or insurance/HR service desk roles
Excellent written and verbal communication skills (English and Spanish Language is a Must)
Strong customer empathy and professionalism in handling sensitive queries
Working knowledge of group insurance terms, benefits structures, and policy documentation
Proficiency with support tools like Zendesk, Intercom, or HubSpot Service
Ability to work in shift rotations for global coverage, if required
Preferred
Past experience with a global insurance broker company would be a big plus
Prior experience in an insurance TPA, HR SaaS company, or global EOR/PEO setup
Familiarity with wellness benefits, EAPs, or mental health services
Experience working in SLAs and ticket-based support environments
Company
Multiplier
Multiplier is a leading global employment platform that manages employment, payroll & compliance for International Teams
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$77.2MKey Investors
Peak XV PartnersSurge
2022-03-08Series B· $60M
2021-11-01Series A· $13.2M
2021-07-14Seed· $4M
Leadership Team
Sagar Khatri
Co-Founder and CEO
Vamsi Krishna
Co-Founder, MD Global HR Compliance & Advisory
Recent News
2025-10-17
Company data provided by crunchbase