Jedox · 3 hours ago
Customer Engagement Manager - US (m/f/d)
Boston, KY
Full-time
Hybrid
Mid Level
3+ years expJedox is a leading software solution provider that empowers businesses to enhance their planning, budgeting, and forecasting processes. The Customer Engagement Manager will act as a trusted advisor and relationship manager, focusing on maximizing customer value and driving product adoption within the US region.
AnalyticsCloud ComputingEnterprise SoftwareSaaSSoftware
Responsibilities
Build trusted relationships: Engage with Jedox customers and C‑level executives, acting as a strategic partner and advisor for their performance management initiatives
Drive adoption and expansion: Analyze customer usage patterns to identify new adoption opportunities, including upsell and cross‑sell potential
Understand client industries: Demonstrate a deep comprehension of customer markets, business models, strategies, challenges, and competitive landscapes
Boost satisfaction and value: Provide personalized support to increase product adoption, satisfaction, and business outcomes across your managed portfolio
Champion customer feedback: Proactively identify areas to enhance the client experience and relay insights to cross-functional teams to improve our products and services
Qualification
Required
Minimum 3 years of experience as a Customer Engagement Manager or Account Manager focused on existing customer relationships
Strong Hunter Sales Skills, identifying new opportunities proactively and driving commercial outcomes while maintaining long‑term relationships
Comfortable acting as both advisor and salesperson, combining consultative guidance with commercial acumen
Excellent communication skills across all hierarchical levels
Strong analytical and empathetic mindset with the ability to understand customer needs and translate them into effective solutions in partnership with Customer Success
Solid sales capabilities with strong negotiation skills
Preferred
Experience in Enterprise Performance Management (EPM) or Business Intelligence is a plus; alternatively, experience selling ERP, CRM, or other complex software solutions is highly valued
Benefits
Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.
High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
Get corporate discounts across many brands and products.
Company
Jedox
Jedox simplifies planning, analysis, and reporting with an integrated, cloud-based software solution.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$140.6MKey Investors
Insight PartnerseCAPITAL ENTREPRENEURIAL PARTNERS
2021-01-12Private Equity· $100M
2018-04-10Series Unknown· $24.73M
2016-05-31Series Unknown
Leadership Team
Florian Winterstein
CEO
Vladislav Malicevic
Chief Technology Officer
Recent News
Business Wire
2025-12-09
EIN Presswire
2025-12-05
Company data provided by crunchbase