Soteria - Security Solutions & Advisory · 1 week ago
Copy of Client Success Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expSoteria is a cybersecurity solutions and advisory company based in Charleston, South Carolina. They are seeking a Client Success Engineer to support their security monitoring and incident response operations by providing proactive engagement and tailored support to clients, ensuring smooth onboarding and effective communication.
ConsultingSecurity
No H1B
Responsibilities
Own and lead recurring touchpoint meetings with clients currently receiving services from Soteria. This could include MDR and SIEM subscribers, as well as for other services
Effectively manage client onboarding projects, ensuring professional and proactive client communication
Act as the primary point-of-contact for client communications, ensuring all requests are addressed from the appropriate internal resources
Support client onboarding activities including discovery, scoping, and running kickoff and close-out calls
Work closely with clients and the Soteria team to develop plans of action for clients to ensure they achieve their desired outcomes
Configure and validate telemetry pipelines using syslog, APIs, and agent-based collectors
Normalize and enrich logs using JSON/YAML schemas to support use cases and detection logic
Automate configuration deployments, monitor pipeline health, and track workflows
Document client-specific runbooks and support material
Collaborate across AWS, GCP, Azure, and on-prem environments to meet unique client needs
Maintain competence in security trends, technologies, and practices through self-study and attendance of industry events
Qualification
Required
2+ years in a technical, client-facing role (e.g., implementation, support, success engineering)
Strong interpersonal skills and a client-first mindset—you will spend much of your time engaging directly with clients
Clear and professional verbal and written communication in English, with the ability to explain technical concepts to both technical and non-technical stakeholders
Familiarity with SIEMs, EDRs, and security telemetry pipelines
Basic scripting (Python preferred) and comfort working with structured data (JSON/YAML)
Experience with syslog, cloud-native logging tools, and agent-based collectors
Comfortable translating client needs into technical tasks and coordinating across internal teams
Able to support and improve incident response workflows, including during active investigations
Adaptable, curious, and ready to learn new tools and environments quickly
Position is fully remote - no mandatory travel, elective travel to industry conferences and training events
Occasional evening and weekend work required, including timely response to client communications as needed
Must be based in the U.S., legally authorized to work in the U.S., and not require visa sponsorship now or in the future
Company
Soteria - Security Solutions & Advisory
Soteria is a cybersecurity firm founded by former members of the National Security Agency and industry experts from financial services, transportation, manufacturing, and technology fields.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$3.53M2018-02-20Seed· $2.48M
2015-05-01Seed· $1M
2015-01-15Angel· $0.05M
Leadership Team
Glenn Starkman
Co-founder and Managing Principal
Recent News
2024-03-12
Company data provided by crunchbase