A4Assist · 5 hours ago
Customer Success Manager
NYC Metro Area
Full-time
Onsite
Mid, Senior Level
$130K/yr - $200K/yr
3+ years expAuctor is building the AI layer for professional services and software implementation, and they are seeking a Founding Deployment Strategist / Customer Success Manager to own the post-sales journey for mid-market and enterprise customers. The role involves leading onboarding, driving adoption, and acting as a trusted advisor across technical users and executive stakeholders.
Outsourcing/Offshoring
Hiring Manager
Sahil Batra
Responsibilities
Lead enterprise onboarding and deployment , including tailored training sessions
Own the entire post-sales lifecycle with a focus on adoption, retention, and ROI
Engage with ICs, VPs, and C-suite leaders on workflows, integrations, and security
Drive measurable customer outcomes across pilots and long-term contracts
Monitor account health, usage, and risk — proactively course-correct when needed
Serve as the voice of the customer , partnering closely with Product & Engineering
Build repeatable CS playbooks and processes from scratch
Qualification
Required
3–6 years of experience in Customer Success, Deployment Strategy, or similar customer-facing roles at a B2B SaaS company
Experience at high-caliber companies (e.g., Palantir, Big Tech, top consulting firms, or high-growth startups)
Proven experience leading enterprise onboarding and customer trainings
Strong technical fluency — comfortable discussing product workflows, integrations, and security (no coding required)
Demonstrated success driving adoption and retention for enterprise or mid-market customers
Excellent communication skills with the ability to engage both executives and technical users
Highly organized, proactive, and comfortable in fast-paced, ambiguous environments
Willing to work in-person in New York, 5–6 days per week
Preferred
Strong educational background (Top 20 institutions preferred)
Regular experience working with C-suite, VPs, and senior leaders
Startup experience, ideally Series B or C
Benefits
Early-stage equity
Health, dental, and 401(k) match
Catered lunches and dinners
Company
A4Assist
A4assist is a leading outsourcing firm that offers virtual services in the sectors of BPO, RPO, and KPO.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase