Charles Schwab · 9 hours ago
Advanced Application Support Engineer
Austin, TX
Full-time
Onsite
Senior Level
6+ years expCharles Schwab is a company focused on transforming the finance industry through innovative thought and problem-solving. The Advanced Application Support Engineer will enhance cyber security applications and support their infrastructure while engaging collaboratively with peers and addressing technical issues.
Financial Services
Responsibilities
Make an impact that goes beyond your immediate environment, be an informal leader within the organization
Exhibit your high standard of technical and interpersonal judgment, engage and influence peers collaboratively, and contribute to our organizational security objectives
Address technical issues, manage IT security risk, and design the infrastructure to implement and maintain cyber security applications and platforms
Identify the right solutions to solve ambiguous, open-ended problems that require prioritization among disparate business and team objectives
Urgently detect and respond to technical security issues. Follow up with a root cause analysis (RCA) and implement improvements to prevent reoccurrence
Improve our documentation and processes, as well as the design and execution of key deliverables within assigned technologies
As a knowledge manager, you'll grow into a subject matter expert, developing technical operating procedures and ensuring a complete understanding of our product suite
As a seasoned engineer, you'll strive to exceed expectations and deliver on technical program initiatives within time and resource constraints
This role requires on-call support work
Qualification
Required
6+ years' work experience in application support or application development engineering fields with a focus on requirements gathering, infrastructure design planning, installation, configuring, lower-environment testing, production deployment, lifecycle maintenance, monitoring, task automation, disaster recovery, vulnerability remediation, and production support of security or business applications
4+ years of experience with Linux including server hardening, user rights, interpretation of system logs, and automation of tasks
3+ years of experience with Windows system administration skills, including system logs, registry, LDAP, Active Directory integration and automation of tasks
3+ years automation experience (Python, scripts, Ansible, Salt, etc.) using CI/CD technologies
Demonstrated experience in troubleshooting network issues, such as IP and TCP protocols
Hands-on experience with planning, installing, configuring, deploying, and supporting applications in a multiple datacenter enterprise environment
Hands-on experience with designing and supporting load balancing and high availability / disaster recovery (HADR) in a multiple datacenter environment
Experience following ITIL Change Management practices and processes
Strong problem-solving, troubleshooting and analytical skills
Highly effective communication skills (both written and oral) for clear, concise interactions across all organization levels
Basic experience with utilizing active directory structures and authentication
Experience with creating documents within Atlassian tooling such as Confluence and Jira (or equivalent)
4-year degree in computer science, information technology, or equivalent
IT or Security Certifications like (Security+, CISSP, Network+, SANS certifications, MCSE, RHCE, Linux+, Server+, or equivalent)
Knowledge of compliance and legal requirements including PCI, SOX, GLBA, GDPR
Familiarity with commercial security concepts and an understanding of cybersecurity frameworks such as NIST CSF, CIS Critical Security Controls, NIST 800-53
Deliver exceptional co-worker support
Inspire and guide others by earning trust and making a significant impact, regardless of official position
Strong emotional intelligence, self-awareness, and self-regulation
Resilient, self-starter, able to work with limited supervision, and able to support and help others in a team environment as either a developing leader or individual contributor
Strong project management and documentation skills
High motivation, enthusiasm, and curiosity to learn
Ability to prioritize tasks across multiple projects and complete them with urgency
Resourceful, creative, innovative, results driven, and adaptable
Ability to work in a complex demanding environment by drawing on a pool of technical experience, business understanding, and good judgment
Preferred
Hands-on experience supporting 3rd party Cyber Defense protection applications like phishing campaign response, orchestration and automation, security data sources, etc
Hands-on experience supporting 3rd party data protection applications including Database Activity Monitoring solutions and Encryption/Tokenization technologies for sensitive data protection
Hands-on experience configuring, deploying, and supporting 3rd party applications utilizing Docker containers and creating Docker images
Hands-on experience integrating on-prem applications with cloud applications (hybrid solutions)
Benefits
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Company
Charles Schwab
We have plans for every turn you take.
10001+ employees
H1B Sponsorship
Charles Schwab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (579)
2024 (468)
2023 (455)
2022 (705)
2021 (483)
2020 (282)
Funding
Current Stage
Late StageLeadership Team
J
Jim McGreevy
Senior Project Manager
Recent News
2025-10-04
Company data provided by crunchbase