Deloitte · 5 hours ago
Lead Systems Administrator - Westlake
Westlake, TX
Full-time
Onsite
Senior Level, Lead/Staff
$89K/yr - $182K/yr
8+ years expDeloitte is a leading technology firm focused on innovation and collaboration. The Lead Systems Administrator will provide advanced technical support and ensure seamless client experiences in the Greenhouse labs, overseeing daily operations and supporting various technology solutions.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
No H1B
Responsibilities
Provide white-glove technology customer service and advanced technical support for all Greenhouse labs, both in-person and virtually (Zoom, Microsoft Teams, Webex), ensuring a seamless client experience in a dynamic, fast-paced environment
Supervise daily onsite operations within the local Greenhouse Technology team ensuring events are appropriately resourced and supported
Coordinate with lab teams to plan, set up, test, and support audio-visual (AV) and technology solutions for Greenhouse labs, including troubleshooting and resolving issues related to Crestron processors, NVX systems, DM switchers, Biamp DSPs, AV network infrastructure, and USB extenders, and collaboration software
Monitor the status and performance of all rooms and AV systems, proactively addressing equipment issues and ensuring optimal functionality
Oversee inventory management, quality control, packing, shipping, and maintenance of all AV equipment and mobile technologies, supervising team members as needed
Schedule, communicate with, and oversee AV vendors for repairs, maintenance, and upgrades, ensuring timely and effective service delivery
Lead the creation, updating, and delivery of technology guides, training materials, and team trainings for both local and national Greenhouse teams
Serve as a trusted technology advisor by assisting lab designers and delivery teams in implementing and showcasing advanced technologies such as Artificial Intelligence, Virtual/Augmented/Mixed reality devices, predictive analytics, and other emerging technologies in client demonstrations
Provide remote and on-site support for national Greenhouse locations, including mobile lab technology deployments
Collaborate with internal and external project management, architecture, and IT teams to support AV system build-outs, upgrades, and refreshes, overseeing project milestones and ensuring effective coordination and documentation
Contribute to the design, implementation, and commissioning of AV system architectures, reviewing engineering documentation, and ensuring solutions meet technical and industry standards
Lead and support key Greenhouse Technology Team initiatives (e.g., TPRM, SSDLC, KPI reporting, resourcing)
Drive technology exploration, research, and prototyping of emerging AV solutions, identifying new technologies and innovative use cases for Greenhouse implementation
Demonstrate leadership by mentoring junior teammates, displaying polished communication and soft skills, and serving as a key contributor to team strategy and reporting to leadership
Qualification
Required
Bachelor's degree or equivalent in Computer Science, Computer Engineering, Business Administration
Minimum of 8 years of various technology experience: with technologies including, but not limited to, networking, Windows, Apple IOS, Crestron systems, Smart Displays, and/or other in-room technologies combined with advanced troubleshooting of AV and/or IT systems and technologies including touch displays, iOS devices, Mac, and Windows PCs
Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
Experience in the development of operational procedures and aptitude to develop performance measures to quantify service performance
Demonstrates a client-service attitude and aptitude
Ability to follow standards, processes, and procedures within the scope of T&I Visual Technologies teams
Demonstrate in-depth expertise in A/V control systems and integrated audio systems and hardware, with a strong background in system design, configuration, and integration
Bachelor's degree in information technology related field
Benefits
Discretionary annual incentive program
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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