HealthArc · 4 hours ago
Customer Success Manager- B2B/Saas
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $50K/yr
3+ years expHealthArc is seeking a dedicated and proactive Customer Success Manager to join their dynamic team. In this role, you will be responsible for ensuring clients achieve their desired outcomes while using the company's products and services, leveraging expertise in project management and customer relationship management.
Artificial Intelligence (AI)Health CareSoftware
Responsibilities
Lead operational strategies for client retention
Manage a portfolio of 50–60 healthcare accounts (Primary Care, Internists, Cardiologists, Nephrologists, etc.), ensuring seamless onboarding, adoption, and long-term success
Facilitate EHR integrations, train clinic staff on software, and guide implementation for enrolling patients into Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs
Analyse client and patient datasets to identify trends, generate actionable insights, and proactively resolve potential issues before they escalate
Execute comprehensive client feedback systems to enhance engagement, satisfaction, and loyalty—helping maintain a churn rate below 3–5%
Develop and deliver training resources, workshops, and ongoing coaching
Partner with operations, clinical, sales, and support teams to resolve client challenges, optimize solutions, and enhance the overall customer experience
Identify upsell/cross-sell opportunities and collaborate with business development teams to expand client relationships and revenue growth
Qualification
Required
Bachelor's degree in Business, Healthcare Management, or a related field
3–6 years of experience in Customer Success, Account Management, or Client Services
Proven track record of reducing churn and increasing client engagement/utilization
Experience in EHR systems, healthcare workflows, or patient engagement platforms
Preferred
Master's degree in Business, Healthcare Management, or a related field
Experience in healthcare SaaS and/or RPM/CCM
Healthcare industry knowledge (RPM, CCM, EHR systems preferred)
Benefits
401(k)
Health insurance
Paid time off
Company
HealthArc
We are building the operating system for chronic care management — a platform that blends AI-powered remote patient monitoring
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5MKey Investors
ScOp Venture Capital
2024-04-02Series Unknown· $5M
Leadership Team
Sudeep Singh
Founder & CEO
Recent News
2025-04-07
Company data provided by crunchbase