Herrmann Ultrasonics · 9 hours ago
Service Manager
Bartlett, Illinois
Full-time
Onsite
Mid, Senior LevelHerrmann Ultrasonics is a company that develops and builds machines for ultrasonic welding across various industries. They are seeking a Service Manager to oversee a team of Service Engineers, ensuring high-quality technical support and customer satisfaction while coordinating service activities and continuous improvement initiatives.
Advanced MaterialsIndustrialMachinery ManufacturingManufacturing
Responsibilities
Manage, schedule, and support the service team to deliver exceptional customer experiences
Oversee all service-related cases, ensuring timely resolution and systematic troubleshooting
Provide technical guidance and process support to customers via phone, email, onsite, and in-house visits
Plan and document equipment commissioning, testing, and customer training
Monitor service performance metrics, including response time, and resolution time
Collaborate with other departments to implement process improvements and operational efficiencies
Oversee installation, integration, and optimization of equipment, including training for customers and staff
Train new employees on technical processes and service best practices
Support continuous development and coaching of team members to enhance technical and customer service skills
Lead service-related projects and ensure alignment with organizational goals
Qualification
Required
Experience managing a technical service team, ideally in manufacturing, machinery, or industrial equipment
Strong problem-solving skills and mechanical aptitude
Excellent communication and customer service skills
Ability to plan, organize, and prioritize tasks effectively
Proficiency with MS Office and service management tools (experience with service platforms is a plus)
Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical field required; additional certifications or technical training is a plus
Proven ability to communicate clearly and professionally, both verbally and in writing
Strong attention to detail with a focus on accuracy and quality
Dependable, professional, and able to maintain composure in a fast-paced environment
Excellent organizational and time-management skills with the ability to prioritize multiple tasks
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams)
Preferred
Technical background in mechanical, manufacturing, or industrial engineering
Benefits
401(k)
Paid holidays
Paid vacation days
Standardized bonus based on employee and company performance
Company
Herrmann Ultrasonics
Herrmann Ultrasonics supplies ultrasonic welding machines, systems, components and packaging technology products.
Founded in 1990
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Petra Cunningham, MBA, SHRM-SCP
HR Business Partner
Recent News
Medical Product Outsourcing
2024-01-30
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