American Express · 11 hours ago
Senior Manager, Digital Product Management (Digital Capabilities)
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yrAmerican Express is a leading payment card issuer with a strong culture of innovation and commitment to its customers. The Senior Manager of Digital Product Development will play a crucial role in building a digital ecosystem that enhances customer engagement and operational efficiency, translating strategy into execution across cross-functional teams.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead the design and development of digital capabilities that enhance visibility, control, and engagement for Middle Market customers - enabling seamless insights, communication, and program management experiences that bring the Nova vision to life
Translate strategic goals into a clear roadmap balancing near-term delivery and long-term scalability
Partner with Engineering, Design, User Research, Product Strategy and partner teams to align priorities and accelerate execution
Drive discovery and MVP definition, ensuring product releases deliver meaningful customer and business value
Identify and execute opportunities to improve digital efficiency, consistency, and usability across experiences
Leverage data and user feedback to enhance adoption, optimize usability, and refine digital capabilities
Develop solutions that integrate seamlessly across systems, ensuring cohesive and scalable experiences
Communicate product strategies, progress, and outcomes to senior leadership
Foster collaboration, accountability, and a culture of innovation within and across teams
Use data-driven insights to monitor product performance and iteratively refine product features to improve user experience and drive revenue growth
Ensure compliance with regulatory and internal governance standards throughout the product development lifecycle
Proactively identify and address potential roadblocks or risks, ensuring smooth delivery of product features and adapting quickly to changing priorities or feedback
Qualification
Required
Extensive experience in product development, platform development, or related roles within financial services or technology
Proven track record in leading large product initiatives from concept to execution, particularly for digital experiences
Strong ability to collaborate across teams and drive alignment on priorities and execution
Experience defining and delivering product roadmaps, managing multiple priorities while adapting to evolving business needs
Strong analytical skills with experience using data and research to guide decision-making
Proficiency in documenting business solutions to ensure a clear understanding of platform capabilities and their role in product development
Understanding of tech and product development processes, known as a businessperson who can speak both tech and business languages
Highly organized, taking individual initiative and accountability for getting results
Familiarity with agile methodologies and product development frameworks
Bachelor's degree in business, engineering or a related field
Preferred
Experience in developing cross-product capabilities with a focus on improving efficiency and usability across multiple customer segments
Strong understanding of customer experience, platform scalability, and digital experience feature development
Ability to align product strategy with business goals and drive meaningful impact
Experience presenting to senior executives and influencing cross-functional teams
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-01-25
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2026-01-22
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