Kalsee Credit Union · 1 day ago
Branch Manager
Springfield,MI,US
Full-time
Onsite
Entry, Mid Level
2+ years expKalsee Credit Union is seeking a Branch Manager to lead the branch in delivering exceptional member service. The role involves coaching and developing employees, ensuring efficient branch operations, and fostering a positive work environment to achieve performance goals and enhance member experience.
BankingFinanceFinancial Services
Responsibilities
Coach, mentor, and develop team members through regular feedback, goal setting, and hands on learning that builds confidence and capability
Cultivate a positive, supportive team culture focused on delivering exceptional, personalized member service
Lead the branch in achieving growth, member engagement, and profitability targets by motivating employees and identifying opportunities to strengthen member relationships
Serve as a lending resource by assisting with loan interviews, decisions, and coaching employees to expand their lending skills
Keep the branch team informed, trained, and prepared by communicating updates to procedures, systems, and product knowledge
Maintain a safe, secure, and welcoming branch environment by overseeing daily operations, cash controls, and facility needs
Partner closely with HR to support employee success, onboarding, coaching conversations, and compliance expectations
Resolve complex member or staff concerns with professionalism, empathy, and sound judgment
Ensure that member transactions are being reviewed for compliance with Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations and participate in annual training as required by the BSA/OFAC Compliance Officer
Qualification
Required
High School Diploma required
Ability to relate to people effectively
Well organized with ability to manage planned workload with on-going interruptions and redirection
Excellent verbal and written communication skills
Preferred
Bachelor's Degree preferred
Minimum two years lending experience preferred
Previous management experience preferred
Company
Kalsee Credit Union
Kalsee Credit Union provides banking and financial services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steve Shunkwiler
Chief Financial Officer
Sheldon Faworski CCUE, SPHR, SHRM-SCP
Chief Operations Officer
Recent News
2025-07-31
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