Volunteers of America Los Angeles · 1 day ago
Operations Lead
Los Angeles, CA, US
Full-time
Onsite
Mid, Senior Level
$23.21/hr - $24.43/hr
2+ years expVolunteers of America Los Angeles is a non-profit human services organization committed to serving people in need. The Operations Lead will coordinate and oversee the security and safety measures of the program premises, ensuring a safe environment for clients and staff while leading and training Monitors.
Non ProfitSocial
No H1B
Responsibilities
Assign shifts, ensure that Monitors are scheduled around the clock, plan personal shifts to observe each shift during the week, patrols to assure participants and other individuals are in compliance with facility policies
Provides support for all meetings, events and functions at facility; supports daily routine for all participants
Train Shelter Leads and Monitors in program operations, safety, and security expectations and procedures; the Shelter Attendant Coordinator participates in these core functions, and trains subordinates:
Shelter Security
SHELTER ENTRANCE MONITORING: The front door to the shelter is the only permitted entrance and exit for participants, employees, partners, and vendors. Monitor and authorize entrance and departure of employees, participants, visitors, guest and other persons to guard against theft and maintain security of premises
BAG & PERSON SCREENING: Monitors search all participants’ person and belongings being brought into the shelter each time a participant enters. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, etc. walking the facility and making reports as needed
SHELTER SAFETY:
While patrolling observe Shelter to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment
Know location of fire exits, be prepared to assist participants in case of any emergency
Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required
Call police or fire department in cases of emergency, such as fire or presence of unauthorized clients/persons
ASSET PROTECTION:
As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the shelter’s assets. Report all suspicious events to direct supervisor
Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons
ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first
CLIENT/PARTICIPANT SUPPORT:
Answer telephones and take messages for clients and staff, monitor doors and greet visitors
Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
Assist shelter staff during provision of services to clients/participants, including set-up for classes, meetings, meals, recreation, and other shelter events
DRIVING TASKS (if in possession of a valid driver’s license)
Transports individual program participants to and from various locations such as human service locations, work sites, and medical facilities
Assists passengers in securing wheelchairs, car seats and other mobility devices
Ensures safety of passengers, operates vehicle in safe manner at all times
Maintains trip records as well as mileage and gasoline usage records
Maintain program vehicle in good operating condition, clean vehicle and equipment after each pick-up and delivery, and takes vehicle for routine maintenance and repairs
Responds to all situations identified by Monitors and Lead Monitors, completes incident reports and logs for daily events and irregularities
Other duties that may arise to support program goals
Qualification
Required
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Within 30 days of hire, must successfully complete VOALA safety training
Minimum of 2 years of experience working in the field of homelessness or other social support services
Minimum of 1 year in a supervision/leadership role
Preferred
High School Diploma or GED
Current California driver's license and clean driving record, demonstrated Knowledge of CA driving laws
Experience serving the homeless is preferred
Database familiarity
Clean driving record to be insurable by VOALA insurance
Benefits
Competitive medical, dental, vision and retirement benefits
Company
Volunteers of America Los Angeles
VOALA is a non-profit human services organization committed to serving people in need, strengthening families, and building communities.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jordan Vasquez
People Operations Business Partner
Vanessa Brown
People Relations Partner Specialist
Recent News
2022-06-14
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