Benjamin Franklin Plumbing, LLC · 8 hours ago
Customer Service Representative
Pooler, GA
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expBenjamin Franklin Plumbing, LLC is seeking a Customer Service Representative to join their team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure a great customer service experience.
Construction
Responsibilities
Maintains the scripting required and provided by the franchise system for quality and efficient interactions with the inbound client base
Offers appointment windows, ancillary products and services that contribute to achieving the call center sales quota – daily, weekly, monthly
Engages in outbound calling activities to secure the appropriate amount number of calls required for a successful service operation
Maintains customer database, ensuring complete, accurate, and updated entry of information
Participates in ensuring the agreement bases is renewed and scheduled for the technicians
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries
Enters service calls, schedules calls, and generates call debriefing with technicians daily
Follows up and schedules preventive maintenance service appointments
At the request of the Call Center Manager, may be required to perform administrative duties to assist with the overall efficiency of the operation
Reviews completed service work orders for accuracy. Participates in all company sponsored training classes
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently
Always maintains a professional image by: + Following safety policies and procedures. + Abiding by ALL standards of performance and code of ethics. + Maintaining a courteous demeanor with all customers and associates
Qualification
Required
Minimum 2 years of experience in customer service experience
Geographical knowledge of service area and/or GPS/map reading skills
Advanced communication and customer service skills
Experience in using Microsoft Word and Excel
Ability to pass background check and drug screen
GED or High School Diploma
Ability to operate a personal computer and related equipment
Ability to sit for long prolonged periods of time
Must have enough auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment
Ability to work under stressful conditions and maybe exposed to verbal and/or physical
Benefits
401(k)
Bonus based on performance
Competitive salary
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Competitive Compensation
Paid Time Off
Career Growth Opportunities
401K
Company
Benjamin Franklin Plumbing, LLC
Benjamin Franklin Plumbing was founded on a simple premise—always be on time.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-09-18Acquired
Leadership Team
Preston Madding
Chief Financial Officer
Recent News
Morningstar.com
2025-09-10
Company data provided by crunchbase